Call Center Agent

Call Center Agent

Join the TEAM that generations of Iowans have trusted to provide a higher standard of eye-care excellence! In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing medical and surgical vision care services throughout Iowa. At Wolfe Eye Clinic, we create Better Vision for a Better Life.

We have an immediate opening for a full-time Call Center Agent in our Marshalltown office.

Schedule:

• Monday – Friday
• 8:30 am – 5:30 pm

Responsibilities include:

• Answering telephone calls in a clear professional manner.
• Directing telephone calls accordingly.
• Making, canceling, and rescheduling patient appointments.
• Gathering, verifying, and entering demographic information.
• Making outbound calls as needed.
• Assisting with recall.
• Opening and/or closing the clinic according to scheduled rotation.
• Maintaining patient records according to HIPAA guidelines.
• Effectively interacting with co-workers, physicians, and patients.
• Performing other duties as needed.

Qualifications include:

• Ability to demonstrate strong patient service skills.
• Ability to effectively enter information into a variety of computer programs.
• Ability to portray a professional attitude and appearance.
• Ability to demonstrate strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Ability to thrive in a fast pace, high-call volume environment.
• Ability to work M-F between the hours of 8:30 AM and 5:30 PM

Previous experience in a call center or medical office required.

If you are interested in being part of a quality-driven organization while receiving a competitive wage, daytime work hours, M-F work schedule, and benefits (health and dental, 401k, paid time off, etc.), please apply.

EOE

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