Business Systems Analyst

University of Miami

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The Business Systems Analyst, as a member of the Learning Platforms team, supports a range of academic systems and technologies used for course design, media storage, communication, advising and assessment. Working with a dedicated helpdesk team and system administrator, the Business Systems Analyst provides technical support, and develops solutions to enhance the performance of various learning platforms. Supported platforms include Blackboard Learn Ultra, Kaltura, Respondus, Ally, Class Collaborate, Qwickly, Voicethread, EAB Navigate, Cognates Search Engine, and Modo Labs.

Primary Duties and Responsibilities: The Business Systems Analyst is responsible for the following technical and professional duties to support university stakeholders (instructors, staff, and students):

1. Provide technical and development support to the University’s learning management system, and integrated technologies. This includes system configuration, upgrades, and enhancements.

2. Provide technical and development support to academic web-applications utilized by university stakeholders, such as EAB Navigate, Cognate Search Engine, and UMiami App, which contribute to academic planning, success, and outreach.

3. Conduct data audits and process improvements to ensure seamless integration between the university’s student information system (PeopleSoft), identity management systems, and supported learning platforms.

4. Assist leadership in discovering and evaluating new and updated learning tools or processes, including capturing end user needs, business, and system requirements.

5. Support the intake process for operational and strategic demands, including effective communication with requestors, vendors, and completion of resource tasks.

6. Engage with vendors, communicate potential resolutions to supported populations, and ensure tracking of issues and resolutions through appropriate systems (e.g. ServiceNow).

7. Generate and document scripts executed for enrollment management, archiving and other operational needs in the learning management system.

8. Generate frequent reports and queries on learning platforms’ usage data to assist requestors and leadership in analysis, and outreach efforts.

9. Respond to project and operational calendar, conducting deployments, change requests, and evaluating the impacts of frequent releases of supported learning platforms on stakeholders.

10. Contribute to the team’s internal departmental procedures, develop public knowledgebase articles, and deliver training to supported populations in a clear, concise, and comprehensive manner.

11. Actively communicate with stakeholders and vendors to drive enhancements that improve the user experience on supported learning platforms.

12. Within assigned projects, adhere to university-level policies on data integrity, confidentiality, development, archiving, and installation processes across learning platforms and applications.

Minimum Qualifications                            


Bachelor’s Degree in relevant field


  • Minimum 1 year of relevant work experience. Minimum 2 years of relevant experience (preferred). Any relevant education, certifications and/or work experience may be considered.

  • Experience may include combination of the following: system configuration, technical support, process improvement, business analysis, or application development.

  • Previous experience with two programming languages (e.g., SQL, Python)

  • Working knowledge of the Linux command line.

Knowledge, Skills, and Attitudes:

  • Ability to communicate effectively in both oral and written form.

  • Ability to work independently and/or in a collaborative environment.

  • Skill in completing assignments accurately and with attention to detail.

  • Ability to organize and prioritize work under pressure while meeting deadlines.

  • Commitment to the University’s core values.

The University of Miami is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

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