Advert
Business Operations Manager
The Student Life Division of Cardiff University is seeking a Business Operations Manager.
You will lead and manage the Business Operations Team in Student Life and contribute to the efficient and effective running of the department and delivery of its mission.
Please see job description for further information in regards duties and responsibilities.
The post is full time, 35 hours per week, and open ended.
Salary: £35,333 – £42,155 per annum (Grade 6)
This postholder will normally be based at the Cardiff University Centre for Student Life in Cardiff city centre. We work flexibly, therefore some element of home working may be suitable and appropriate at certain times of year. Specific arrangements will be discussed with the successful candidate.
Cardiff University offers many excellent benefits, including 37 days annual leave (plus bank holidays), pro rata for part time staff, local pension scheme, blended working (meaning you will be able to work from home for some of your time), a cycle to work scheme and other travel initiatives, annual increments up the pay scale, and more. It is an exciting and vibrant place to work, with many different challenges and is a proud Living Wage supporter.
Date advert posted: Tuesday, 15 November 2022
Closing date: Friday, 2 December 2022
Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
Job Description
Key Duties
- Manage the operation of the Student Life Business Operations Team, planning, organising and delegating work, monitoring progress and intervening as required
- Contribute to the long term management of Student Life, interpreting school/directorate strategies into work priorities for the Student Life Business Operations team
- Manage the performance, induction and development of the team
- Support and guide team members in welfare issues, escalating as necessary to specialist support areas
- Ensure the delivery of the team’s work, adapting these according to changes in workload and requirements from across the Student Life department
- Develop, grow and maintain networks across the department to ensure the success of the team’s objectives and long term plans
- Make recommendations for developments of established processes and procedures
- Undertake the training of others in areas relating to the team’s work
- Undergo personal and professional development that is appropriate to and which will enhance performance
- Gather and analyse data to inform decisions, establishing basic trends and patterns in data and creating reports as appropriate
- Act as the Human Resources (HR) contact for Student Life, supporting HR process management, HR systems and recruitment processes; seeking appropriate advice on from relevant HR colleagues; participating in and contributing to HR networks/meetings, building and maintaining a good working relationship with the HR Professional Services team
- Take a lead on all physical resources Student Life uses; liaising with Estates and other stakeholders to help ensure the Centre for Student Life (and other Student Life locations) are presented to a high standard at all times
- Take an applied lead on relevant specialised software (such as Resource Booker and Access People XD)
- To be the Student Life Department Safety Officer; responsible for all aspects of safety health and wellbeing being management across Student Life working closely with Estates colleagues where relevant, participating and contributing to ACSSS Safety Committee, Professional Services Safety Committee and other relevant engagement as required and advising the Student Life Leadership Team appropriately
General Duties
- Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties
- Abide by University policies on Health and Safety and Equality and Diversity
- Perform other duties occasionally which are not included above, but which will be consistent with the role
Person Specification
Important notice:
- It is the University’s policy to use the person specification as a key tool for short-listing. Candidates should evidence that they meet ALL of the essential criteria as well as, where relevant, the desirable.
- As part of the application process you will be asked to provide this evidence via a supporting statement.
- Please ensure that the evidence you are providing corresponds with the numbered criteria outlined below.
- Your application will be considered based on the information you provide under each element.
When attaching the supporting statement to your application profile, please ensure that you name it with the vacancy reference number, e.g. Supporting Statement for 15487BR
Essential Criteria
Qualifications and Education
Degree/NVQ 4 or equivalent work related experience Knowledge, Skills and Experience
Substantial experience of managing a team Specialist knowledge of appropriate administrative systems and processes, including some of these key applications: - Access People XD (formerly Core) – be or become specialist
- SIMS and IPP – be or become specialist
- Kenexa – be or become specialist
- Business Objects – be or become specialist
- Microsoft Office including OneDrive and Teams
Proven experience developing new processes and procedures underpinned by knowledge of, for example, HR systems. Customer Service, Communication and Team Working
Ability to communicate detailed and complex information effectively and professionally to a wide range of people Proven ability to develop networks in order to contribute to long term developments Experience of dealing with performance and welfare issues Evidence of ability to explore customers’ needs and adapt the service accordingly to ensure a quality service is delivered. Planning, Analysis and Problem solving
Evidence of ability to solve problems using initiative and creativity; using detailed understanding of methodologies to select the right approach Evidence of ability to plan the work of a team, over extended time periods, reacting to changes in workload and priority Desirable Criteria
Role relevant professional qualification Experience of working in a Higher Education environment Fluency in Welsh, written and oral Job Category
Admin / Clerical, Management & Executive