Business Analyst in Milano, Italy

The Role

Business Analyst International

We are seeking an experienced Business Analyst International to join in the Health & Benefits Team. As a Business Analyst, you will play a crucial role in analysing and interpreting complex business data to identify insightful trends and drive informed decision-making. You will work closely with the Project Lead and stakeholders from various national and international departments, bridging the gap between business needs and technology solutions. The successful candidate will have exceptional analytical skills, and a proven track record in delivering high-quality business analysis.

Main Responsibilities

• Conduct detailed business analysis by gathering and documenting requirements from stakeholders;

• Collaborate with cross-functional teams to define project objectives, scope, and deliverables;

• Develop and maintain project documentation, including business requirements, process flows, and test plans;

• Lead User Acceptance Test and regression test with the product/system owner and relative Subject Matter Expert;

• Coordinate and facilitate workshops, meetings, and interviews to gather information and provide updates;

• Collaborate with software developers to translate business requirements into technical specifications;

• Analyse current business processes and propose improvements to optimize efficiency;

• Participate in continuous improvement activities to build stakeholders’ confidence;

• Support the Project Manager in all project activities;

• Strong client service orientation and ability to respond to all communications effectively and in a timely manner

• Proven ability to identify issues and drive the escalation management

Requirements

• Bachelor’s degree in Business Administration, or a related field

• Proven experience as a Business Analyst, with a minimum of 2 years in the role

• Strong knowledge of business analysis methodologies and best practices

• Proficient in data analysis and modelling techniques

• Excellent written and verbal communication skills, with the ability to effectively present information to stakeholders

• Good problem-solving and critical-thinking skills

• Ability to work independently and manage multiple projects simultaneously

We are committed to equal employment opportunities at WTW

“Belonging to protected category as per Law 68/99 is the preferred lane”