Business Analyst

Illinois State University

Job no:517122
Work type:Hybrid, On Campus, Remote
Location:Normal, Illinois

Division Name: Finance and Planning
Department: Office of Technology Solutions

Job Summary

A Business Analyst is responsible for working with the campus partners to understand their goals, objectives, processes, and requirements. This role will focus on process improvement and will play a crucial role in analyzing, evaluating, and improving the University’s operational processes to enhance efficiency, productivity, and the overall user experience. Expertise in process mapping, facilitation, data analysis, and problem-solving will be instrumental in driving positive change and ensuring continuous improvement across various departments.

This position is primarily responsible for:

  • Facilitates, communicates, and mediates through a variety of mediums and venues
  • Plans a business analysis approach, activities, and deliverables based on project assignment
  • Gathers information to create business cases, process maps, requirements, models, use cases, and other artifacts to communicate desired change
  • Conducts thorough analysis of existing processes to identify areas of improvement and optimization
  • Liaises between campus partner and technical team throughout project to ensure project outcomes meet stakeholder objectives.
  • Performs functional testing to identify errors, assess quality assurance and implementation readiness

The Business Analyst will utilize an analytical mindset, facilitation skills, and virtual collaboration tools to help campus partners identify their goals and objectives and translate into functional and nonfunctional requirements and identifies the best way to design new processes and solve process-related problems. This role serves as a critical liaison between project teams and key University stakeholders and has a direct impact on the successful implementation of projects. This role will handle multiple projects simultaneously, therefore, time management and organizational skills must be excellent to ensure quality work is consistently delivered.

Additional Information

Position Highlights:

  • There is the potential for 100% remote work in this position, within the State of Illinois. Eligibility is based upon employee performance, appropriate remote working environment, and business needs.

University Benefit Highlights:

  • Health, dental, vision, and life insurance
  • Retirement and supplemental retirement
  • Tuition waiver benefits are available to staff as well as their eligible dependents.
  • Paid holiday/administrative closures during Thanksgiving and Winter Breaks
  • Paid vacation and sick time
  • For more University Benefit information:  

Office of Digital Transformation and Process Improvement (ODTPI)
Using business analysis, process improvement, project and portfolio management methodologies, ODTPI staff partner with and work alongside our business partners to successfully achieve their goals, meeting University strategic goals, improving organizational processes, and ensuring successful delivery of project objectives.  

Technology Solutions provides information technology products and services for the academic, administrative, and business functions of Illinois State University. Through our Technology Support Center and our highly trained staff, Technology Solutions looks to improve the campus experience for all students, faculty, staff, and the rest of the campus community.  

Salary Rate / Pay Rate

$55,000 – $80,000 annual

Required Qualifications

  • Bachelor’s or equivalent degree in business, management, information systems, technology, or a field related to the position
  • Two years of professional business, financial, managerial, or technical work experience
  • Experience communicating through interpersonal, written and presentation methods
  • Experience with or awareness of business transformation and business process redesign to support IT system modernization
  • Ability to:
    a. work with stakeholders to understand current process and gather new requirements using a variety of techniques such as brainstorming sessions and structured process walk-through sessions
    b. identify and clarify requirements using basic conceptual and logical process/data modeling techniques such as process flow charts, simple data flows, or workflows
    c. create deliverables such as requirements documents, business process maps, use cases, and executive summaries through utilizing standardized templates, following specific processes, and applying best practices
    d. analyze and synthesize large amounts of detailed information, quickly understand complex issues, and break information down into smaller, more manageable pieces
    e. multitask and manage multiple deadlines and tasks that may be very different in nature to ensure on time work completion
    f. work independently and in a team environment with excellent communication and collaboration skills
    g. develop detailed process map, workflows, and diagrams to illustrate current state and future state processes.
  • Possess excellent documentation skills, including editing and proofreading skills
  • Possess strong customer service skills along with a desire for achieving excellence in customer satisfaction, process and product quality, and reliability
  • Possess and demonstrate analytical and critical thinking skills to assess situations, troubleshoot, and make recommendations from both strategic and tactical perspectives
  • Preferred Qualifications

  • Master’s degree in Business, Information Systems, Technology, Communications, or a related field
  • LEAN certified
  • Six Sigma certified
  • IIBA or PMI certification
  • Demonstrated experience in software testing
  • Agile BA experience
  • Experience with higher education administrative systems
  • Work Hours

    Core Hours: 8:00am-4:30pm Monday through Friday; occasional weekend and evening hours as business needs dictate

    Functional Expectations

    Must be able to complete the following with or without a reasonable accommodation:

  • Remain at a workstation for extended periods
  • Distinguish colors on a monitor.
  • Effectively communicate on a daily basis.
  • Proposed Starting Date

    August 2023

    Required Applicant Documents

    Reference List

    Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on “Apply”

    Optional Applicant Documents

    Transcripts – See Special Instructions to Applicants for additional options
    Certification of Retirement Annuity

    Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on “Apply”

    Special Instructions for Applicants

    Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put “see resume” in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

    College or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

    To be eligible for Veteran’s Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.

    Transcripts and/or military service documentation may be faxed or mailed to Human Resources by the application deadline:

    Fax: 309.438.0011, Attn: Kira Shelton
    Address: Illinois State University
    Human Resources
    Campus Box 1300
    Normal, IL 61790-1300

    The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.

    Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver’s license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.

    Contact Information for Applicants

    Kira Shelton
    Human Resources
    [email protected]
    (309) 438-2120

    Important Information for Applicants

    This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

    Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383 . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

    If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311 .

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