Bogota – Customer Service Agent New Process 1 Bogota – Customer Service Agent New Process 1
About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Our Core Values are:
Creativity: Make it simple, lead the change.
Commitment: Aim for better, impact for the good.
Connection: Share experiences, grow together.
Job Summary
We are looking for a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction.
Main Requirements
At least 18 years old
High School Diploma
Experience in customer service or call center is desirable
Colombian Citizenship or work permit
Full time availability
Intermediate to Advance English Skills
Strong Computer Skills
Skill Required
Communication Skills:
Excellent written & verbal communication skills (English)
Ability to communicate effectively & clearly.
Ability to read disclosures and financial terminology
Communicates effectively in a positive and diplomatic manner.
Customer Service Skills:
Excellent Customer Service Skills (no CS is required).
Ability to empathize with the customer.
Ability to build and gain the customers trust by listening & understanding, and where possible, exceeding their needs.
Problem-Solving Skills:
Ability to analyze issues and find appropriate solutions for customers’ inquiries.
Ability to approach problems logically with diplomacy and professionalism.
Ability to quickly resolve problems with accuracy.
Ability to be proactive and self-sufficient
Ability to probe effectively by asking open-ended questions
Technical Skills:
Basic PC knowledge.
Ability to multitask.
Skilled in accurate data entry.
Primary Job Responsibilities
Answer Incoming Calls to customer service Lines.
Provide a high level of professional and competent service assistance.
Successfully complete and approve training and quality requirements.