Bilingual Help Desk Analyst in Toronto, Ontario

Job Description

• Engage with purpose to find the right solutions and go the extra mile, because it’s the right thing to do.

• Make decisions and take actions that will make a difference today and tomorrow. Proactively seek new opportunities to define what’s possible.

• Demonstrate experience in:

o Interpreting information received from first level of response when issues are escalated.

o Identifying gaps in existing problem resolution process to improve operational efficiencies.

o Determining solution outside set procedure when a set procedure is not working, and providing high-level expertise for extensive troubleshooting.

• Investigate complex problems, and make sense of information while communicating detailed information in an impactful way

• Provide first level support for technology products and applications to take corrective action or escalate issues.

• Thoroughly document details, information, and troubleshooting steps via our internal ticketing system for all issues.

• Utilize high level understanding of various technologies

• We run a support operation that covers 24/7, 365; you show flexibility, and are ready to cover various shifts based on business needs

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

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Skills and Requirements

• French Bilingual

• 1+ years help desk experience

• Office 365 experience

• Citrix experience – Help desk experience within banking industry

• Service Now

• Global Protect experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].