Bilingual Customer Service Representative in Montreal, Quebec

Our client, a large human resources services and technology company, is currently hiring for work from home bilingual (French/English) customer service agents to join their team! This individual is able to work anywhere in Canada.*

Day-to-day:

• Remote inbound call center environment

• Agents will be trained on multiple systems and procedures, they must be able to follow company-mandated processes and procedures as it relates to benefits, pensions, and death reports

• This candidate must be fluent in French and English and must have great communication skills, calls will come from anywhere in Canada

• The candidate will be working with multiple screens and must be tech-savvy enough to multi-task and do basic troubleshooting at home

• Handling a minimum of 35 calls a day but can go up to 100 dependent on volumes. Calls vary between 2-6 mins but can sometimes go up to 30 mins

Examples of calls:

• change of address

• update or change personal information

• death reports from family members for pension owners that have passed away

• missing or delayed pension payments

• statement inquiries for RRSPs/TFSAs

Additional Skills & Qualifications:

1) Bilingual (French and English)

2) 1 Year of call center experience

À propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.

Québec Numéro du permis d’agence de placement de personnel AP-2000547

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Quebec Personnel Placement Agency Permit Number AP-2000547