Bilingual Customer Service Representative (German & English)

  • Contract
  • Anywhere

SupportNinja

Full-Time
Remote
We change the game by prioritizing fun in our workplace. By joining our team as a Bilingual Customer Service Representative, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.
Job Summary: The Bilingual Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.

What does a day in the life as a Bilingual Customer Service Representative look like?

  • Responds promptly and professionally to customer inquiries via phone, email, or chat
  • Provides accurate information about products and services to customers
  • Resolves customer issues in a timely and efficient manner
  • Follows up with customers to ensure that their issues have been resolved to their satisfaction
  • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Collaborates with other departments as needed to resolve customer issues
  • Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
  • Adheres to company policies and procedures
  • Meets or exceeds performance targets for related KPI’s 
  • Performs other duties as assigned

What are the required qualifications for a Bilingual Customer Service Representative?

  • Fully fluent in English and German, verbal and written
  • Graduate of an Associate or Bachelor’s degree; undergraduates are welcome to apply
  • Previous customer service experience or equivalent
  • Familiar with CRM systems and practices
  • Proficient in using computers and various software applications

Having these qualifications are helpful, but not required

  • Sales and Technical Support or troubleshooting experience
  • Experience supporting customers on all channels – phone calls, chat and email

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