Bilingual Customer Service Representative – French Canadian

Bilingual Customer Service Representative – French Canadian

Now hiring Customer Service Representatives to represent a major Canadian brand partner!

Remote Work: Work from the comfort of your home on a GREAT highly desired schedule.

(Amazing Schedule – Monday – Friday 8:30am – 6:00pm / 10:30am – 8:00pm)

Consumer Relations Requirements:

• You MUST live within a 1 hour radius / driving distance to St. Catharines Ontario.
• Must be fluent in English AND French Canadian to apply.
• Hourly pay starting at: C$ 21.05 / Hr

At OneTouch Direct (OTD), we do things differently. We provide a positive culture-focused environment where we appreciate and recognize our employees. Our diversified business is seeking experienced and motivated Bilingual Consumer Relations Representatives that are genuinely excited to provide sound solutions while keeping customer satisfaction at the core of every conversation. Customer Service Representatives will handle inbound calls assisting customers and providing unparalleled customer service with resolving issues.

We understand the importance of keeping the world connected and we take pride in playing our part. We are looking for energetic people to join our amazing team and start earning great pay PLUS benefits and more!

Become part of this exciting opportunity with the OneTouch Direct family today!

What you will do:

• Provide inbound customer and consumer service for a top Canadian brand partner.
• Creatively problem solve.
• Quickly assess customer needs and provide sound solutions.
• Provide a high-level of consumer care.
• Document details of all calls and customer interactions.
• Manage through multiple systems, programs, and screens simultaneously.

Required Equipment:

• Desktop or laptop computer (with monitor) with Windows 10 (NO Surface, Chromebook, Mac, MacBook, or iPad)
• Reliable Internet speeds and broadband connection (ethernet cord needed)
• A corded USB headset with noise-canceling microphone
• A camera (either embedded in PC or external plugged in via USB) for video conference purposes
• Power supply with surge protector
• Office furnishings necessary to perform remotely

Ready to apply? Submit your application to learn more about you and connect you to this amazing opportunity!

Requirements

MINIMUM EDUCATION AND EXPERIENCE:

• Must be fluent in both English and French Canadian.
• Must live within a 1 hour radius of Saint Catharine’s, ON
• 1-2 years retail or customer service/call center experience (strong asset)
• Strong computer and typing skills
• Excellent oral and written communication skills
• Professional telephone etiquette
• The ability to work effectively in a work-at-home setting
• Respect and maintain customer and client confidentiality
• High School Diploma or equivalent required

Benefits

WHAT YOU’LL EXPERIENCE:

• Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
• GREAT Earning opportunities: Competitive hourly
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment
• Growth: Opportunity for professional advancement as we grow!
• Culture: Diverse, welcoming culture with Employee Resource Groups
• Referrals: Refer a friend and earn up to $2,000 per person!

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