Aviation Customer Service Representative – Full Time

Job title:

Aviation Customer Service Representative – Full Time

Company

Byerly Aviation

Job description

Byerly Aviation is looking for a Full-Time Customer Service RepresentativeThe Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using in-depth knowledge of company products and services as well as communicating effectively with team members within the customer service department and other departments at Byerly Aviation. This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, scanners and fax machine.Customer Service Representative
Duties and ResponsibilitiesMust be flexible to work holidays, weekends and evenings – open to any shift or as need arises.

• Provide concierge service for customers and provide additional information and services as required
• Deal with and help resolve any customer complaints
• Provide information about products and services
• Take customer orders, calculate charges, and process billing or payments
• Review or make changes to customer accounts
• Record details of customer contacts and actions taken
• Refer customers to supervisors

Pay Range: Min. Wage – $18.00 per hour DOEBenefits:

• 401(k) Plan Participation when requirements are met
• Paid Leave Accrual
• Vacation
• Holiday Pay Benefits
• Medical, Vision, Dental, and Life Insurance available

Qualifications for Customer Service Representative

• High school diploma or GED preferred

• Must have ability to work with patience and courtesy in customer relations

• Must have ability to communicate effectively, both verbally and in writing

• Must have the ability to think quickly and logically to ensure expedient response to customer inquiries

• Must have strong organization skills

• Ability to work with Excel and Microsoft Word is preferred

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, talk and hear. The employee is frequently required to climb or balance, stoop, kneel, crouch or crawl and smell. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include, close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Expected salary

$18 per hour

Location

Peoria, IL

Job date

Thu, 13 Mar 2025 23:28:29 GMT

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