Associate Systems Administrator

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JOB DESCRIPTION AND POSITION REQUIREMENTS:

The Information Technology Department, within the Donald P. Bellisario College of Communications at Pennsylvania State University is seeking an Associate Systems Administrator to support the full spectrum of technology and computing needs of students, faculty and staff of the Bellisario College of Communications.

Roles and Responsibilities:

• Assisting in the designing, testing and deploying system configurations for labs, faculty, staff and classroom computers and mobile devices
• Administering and maintaining desktop and server hardware
• Providing access to other services (including mobile device management, backup, file-sharing, directory, software updates, etc.)
• Understanding the hardware and software used for College use cases to best support the College in all areas of operations
• The ability to effectively train, advise and provide technical guidance to “Tier 1” and “Tier 2” support personnel is essential for executing the duties of this position in an efficient manner

The successful candidate will be responsible for the following duties: 

• Primarily focused on Windows OS – Design polices and configurations for Windows OS that can be deployed via Group Policy and BigFix
• Under general direction install, configure, customize and maintain Windows, macOS, iOS, Android, and Linux client and server hardware
• Assist in identifying service-related issues, recommend solutions, and escalate as necessary
• Maintain current and correct documentation
• Scan computers for security vulnerabilities using available tools
• Work with Office of Information Security to detect misuse and violations and report to appropriate personnel
• Install and maintain anti-virus software
• Remove unneeded services and software
• Assist in maintaining adequate system logs and backups
• Communicate with employees and partners before and during security incidents
• Educate employees on security policies and their responsibilities
• Apply vendor-supplied fixes necessary to repair security vulnerabilities
• Assist in the evaluation of potential equipment, components, and software
• Assist in developing plans, schedules, and requirements for the deployment of systems
• Assist in developing effective processes and procedures that impact systems
• Document and understand the local technical environment
• Serve as the subject matter expert or primary point-of-contact to end-users for escalated incidents
• Act as backup for team members in case of absence/emergency

 

This position typically requires an Associate’s Degree or higher or an equivalent combination of education and experience.

College/Department Overview: 

The Donald P. Bellisario College of Communications currently has 150 full-time part-time faculty in 4 academic departments. The College serves around 3,000 undergraduate students in 5 undergraduate majors and provides graduate programs.
At Bellisario IT you will have the opportunity to learn and grow while being hands-on in the wide spectrum of technology challenges the college has to offer. From the daily administrative computing to high-end editing and multi-media production, AR/VR research. Our team is made up of a diverse set of highly skilled and passionate members who strive to be support and propel our College to the next level. Bellisario IT is responsible for over a handful of iOS and Android devices, 300+ macOS and 150+ Windows devices. We work in a collaborative environment where supporting our teammates and users is key, we trust and empower our employees to do the right thing, and actively encourage a healthy work/life balance.

The ideal candidate has a broad technology skill set with a strong foundation in Microsoft Windows and an unwavering commitment to learning new skills. We are looking for people who are committed to teamwork and customer service and have a steady focus on making things better.  This position typically requires an Associate’s degree or higher or  an equivalent combination of education and experience.  

For further information see our website at https://www.bellisario.psu.edu . 

This position will require successful completion of standard background checks.  

 

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in all its forms. We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusive excellence as a core strength and an essential element of our public service mission.

Penn State offers competitive benefits to full-time employees, including medical, dental, vision, and retirement plans, in addition to tuition discounts, and paid holidays. Please visit  https://hr.psu.edu/prospective-employee  for more detailed information.

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .

Employment with the University will require successful completion of background check(s) in accordance with University policies. 

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applications without regards to race, color, religion, age, sex, sexual orientation, gender identify, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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