Associate Registrar for Customer Service

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process . Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process . Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants .

JOB DESCRIPTION AND POSITION REQUIREMENTS:

The Associate Registrar for Customer Service is responsible for the Customer Service area in the Office of the University Registrar. This position serves as a member of the Assistant Vice President for Enrollment Management and University Registrar’s Administrative Leadership Team and is engaged in strategic planning, decision making, policy development, and problem solving for the Office of the University Registrar for internal and university-wide student service issues.

In collaboration with the other Associate Registrars, this position will provide

critical guidance and recommendations to the Assistant Vice President for Enrollment Management and University Registrar.

The Associate Registrar for Customer Service is responsible for providing leadership in the following areas:

• Transcript processing

• Verification and records requests

• National Student Clearinghouse and Department of Education reporting

• Liaison with the sponsored programs office

• Enrollments, re-admits, and offer student services support through phone, email, and in person counter service

This position also provides knowledge requirements of policies and procedures to the department in order to best assist current and former students, the university community, and the public. 

The Associate Registrar will assist with the following:

• Setting strategic direction and operational goals

• Monitoring national and global trends, anticipating challenges

• Identifying solutions to complex situations and emerging issues

• Identifying opportunities for improved services

Required education, skills, and experience:

Typically requires a Bachelor’s degree or higher plus eight years of related experience, or equivalent combination of education and experience.

The ideal candidate will have a minimum of two to five years of leadership/supervisory experience, preferably in a student-centered Higher Education environment. Candidates with experience in an Office of the Registrar or related university area working with academic information and overseeing operations in a university setting with experience related to registrar functions including customer service, registration, transcript processing, and verification of enrollment will be given preference. The Associate Registrar should also possess knowledge of theory and best practices surrounding student services and have a good understanding of accreditation and certification requirements and standards. Comprehensive knowledge of university regulations and federal/state laws regulating access to academic records (e.g., the Family Educational Rights and Privacy Act) required.

The successful candidate must have:

• Evidence of excellent analytical and communication skills (including written, oral, and interpersonal)

• Demonstrated ability to prepare reports and deliver high quality presentations (both internal and external constituencies)

• A high level of critical and strategic thinking

• Attention to detail

• Ability to work collaboratively and build teams as a consensus builder, able to work with many stakeholders throughout the university

• Ability to solve complex problems and recommend and implement solutions

• A strong commitment to diversity, equity and inclusion and respect for others

Experience working with computerized student information systems is highly preferred.

The position may at times require the need to work after traditional business hours and on weekends, and with increased time demands during certain periods of the academic calendar and/or when institutional needs due to special circumstances must be met. The office currently has a hybrid work schedule.

Application information and instructions:

Review of applications will continue until the position has been filled. Qualified individuals should submit:

1) a cover letter that includes a concise overview of their interest and experience relevant to the position,

2) curriculum vitae; and

3) names, respective position title, relationship to the applicant, and contact information (mailing address, daytime telephone, and e-mail address) of four professional references.

Materials should be addressed to the Chair of the Search Committee for the Associate Registrar for Customer Service.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .

Employment with the University will require successful completion of background check(s) in accordance with University policies. 

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applications without regards to race, color, religion, age, sex, sexual orientation, gender identify, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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