Associate Director, Student Support

23-Sep-2022

Harvard Business School

60027BR

Position Description

HBS MBA Support Services focuses on providing both academic and non-academic support for all students with a goal of ensuring a successful HBS experience. Each team member is responsible for providing academic support, student assessment for well-being, and developing and implementing programming to support the student experience.

Are you a counselor looking to broaden your impact and get more exposure to interesting projects and initiatives? Or are you a higher educational professional looking to focus more on student support and academic success? Are you passionate about critical issues facing graduate students? Does working as a part of a team and a department that is deeply committed to helping students thrive and overcome challenges appeal to you? If so, consider the Associate Director role, where you will be a member of the broader MBA Student & Academic Services group with a specific focus on student academic support and related programming.

In this uniquely blended role, you get the best of counseling and higher education administration – spending about half your day meeting 1:1 with students and the other half collaborating on and leading unique initiatives and projects.

What you’ll do:
Meet with students, helping them:

• Tackle the case-based method of teaching & learning, requiring high levels of participation
• Face classes where they don’t feel prepared, offering them resource and guidance
• Navigate as first time students in the US Consider balance between classwork, personal life and recruiting and anything else of concern – this is a dynamic environment where student needs constantly change

Manage programs related to academic success (such as tutoring, writing, financial workshops):

• Get word out to students that these programs are available, ensuring they have access to and are aware of resources
• Manage hiring of, day-to-day interactions with, and payment of individuals supporting these programs, such as peer tutors and writing coaches
• Set-up training for and agreements with providers that best align efforts with student needs
• Leverage data to understand program success and opportunities for improvement or needs not being met. Collaborate with senior leadership to innovate accordingly.

Support the team efforts:

• Answer the help hotline as part of our 24/ 7 sexual assault response and survivor support rotation. Not certified? It’s ok, you’ll obtain certification as a rape crisis counselor in this role
• Leverage technology skills to oversee the team’s QuickBase records management platform that tracks important data and helps all members of our team better serve our students
• Liaise with student organizations focused on academic success and specific demographics

This role is also responsible for other duties as assigned.

Why you’ll love this job:

• Make an impact by meaningfully engaging with students as they shape their MBA experience- we love our students!
• Join a group of talented staff and faculty colleagues committed to excellence in the delivery of our mission to “educate leaders who make a difference in the world”
• Grow your career here- be exposed to the inner workings of a world-renowned business school and develop your skills and experience
• Competitive salary & benefits as well as a commitment to a sustainable work-life integration
• Experience a truly impressive degree of operational excellence
• You will learn and contribute to a unique approach to supporting the holistic student experience

Basic Qualifications

• Bachelor’s degree or equivalent work experience required
• Minimum of 7 years’ relevant work experience

Additional Qualifications and Skills

• As a part of the 7 years of required experience listed above, a minimum of 5 years of applicable experience is required in working with graduate students/ adult learners in a higher education setting.
• Massachusetts Mental Health licensure (LMHC, MSW, LICSW, PH.D.) strongly preferred.

Who you are:

• You are energized by building positive, empowering relationships and earning the trust of students and student leaders
• You are looking to learn and grow in a dynamic and ever changing environment
• You are comfortable in 1:1 meetings with students or presenting in front of larger groups
• You are looking to expand your career experiences and develop a diverse tool kit; you welcome feedback and new ideas
• You like to write for an audience, turning the information from complex to clear and concise
• You are interested in learning how to leverage all available resources (people, systems, technology, facilities) to enhance the student experience
• You find navigating through ambiguity more exhilarating than frustrating
• You’re committed to working on a team where we believe that all of us are better and smarter than one of us

Additional Information

This role is offered as a hybrid (some combination of onsite and remote) where you are required to be onsite at our Boston, MA based campus 3 days per week. Specific days and schedule will be determined between you and your manager.

While we continue to monitor the evolving COVID-19 guidelines and restrictions, we appreciate your understanding and flexibility with our interview process. Please note that we will be conducting interviews virtually (phone and or Zoom) for selected candidates until further notice.

The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements . Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/ .

A cover letter is required to be considered for this opportunity.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here https://www.hbs.edu/employment .

Job Function

Faculty & Student Services, General Administration

Location

USA – MA – Boston

Job Code

S0358P FSS Student Services Officr IV

Union

00 – Non Union, Exempt or Temporary

Pre-Employment Screening

Education, Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.