Associate Director, SPM Student Experience

Apply now Job no:530414
Work type:Officer of Administration
Location:Portland, OR
Categories:Business Administration/Management, Communications/Public Relations/Marketing

Department: Sports Product Management, Lundquist College of Business
Appointment Type and Duration: Regular, Ongoing
Salary: Commensurate with experience
Compensation Band: OS-OA08-Fiscal Year 2022-2023
FTE: 1.0

Application Review Begins

October 24, 2022; position open until filled

Special Instructions to Applicants

Please include the following documents with your online application:
1. A resume/CV.
2. A cover letter indicating how you meet the minimum and, if applicable, preferred qualifications for the position. Please describe how you have added value in previous roles and how you would add value in this role.
3. A diversity statement that highlights contributions and commitment to diversity. The Lundquist College of Business and the Sports Product Management Program is committed to creating an equitable learning and working environment that actively respects, includes, and engages everyone. What would that mean to you in this role? How would that inform your work?

You will also be required to submit the names of at least three professional references, their e-mail addresses, and telephone numbers as part of the application process. Any application missing the above documents/information may be considered incomplete. In order to ensure consideration, please submit your application materials prior to or on the listed review date.

SPM is most interested in finding the best candidate for the job and that candidate may be one who comes from a less traditional background. We encourage you to apply, even if you don’t think you meet every one of our preferred qualifications–use your application to let us know what excites you about the role and what transferable skills or other qualities you would bring.

For a copy of the full position description email [email protected]

Department Summary

Since 1914 the Charles H. Lundquist College of Business has taught its students the critical skills they need to think for themselves, be leaders in a dynamic world, and make better decisions on behalf of the people and resources they manage. We are a top business school with a unique mission and vision that draws strength from our links to the Pacific Rim and the distinctive qualities of Oregon culture: innovation, sustainability, active lifestyles, financial stewardship, and respect for individuality and diversity within an increasingly global community.

Position Summary

The Associate Director, SPM Student Experience will have the opportunity to work with a team of staff and faculty that is dedicated to the success of our students from the time they think about joining our programs up to and including the time that they become alumni. This role is a full-cycle student relationship management role.

This position is responsible for the management and implementation of student services for the Sports Product Management (SPM) program. The position requires strong business acumen, self-confidence, initiative, and a high degree of professionalism who enjoys working with people from varied backgrounds and is committed to upholding and improving the quality of the graduate business programs. Applicant must possess marketing and communications savvy, an ability to write effectively, and a track record of working with metrics to benchmark progress. Qualifications must include problem-solving ability, excellent organizational skills, attention to detail, and the capacity to handle work-related stress. Individuals must be able to establish effective working relationships with faculty, students, and staff. The applicant must be a team player who is willing to work across the department and school to meet objectives and continue to affect change.

The Associate Director will work closely with the Director to ensure a high-quality experience for incoming and current students and will provide support and context for applying complex student services to the organization’s management, faculty, and students. The focus of this role is threefold: management of student services; academic advising; and, career advising and support.

The Associate Director oversees academic and career advising and is integral in decisions regarding course waivers, the fulfillment of program course prerequisites and requirements, and the implementation of policies related to academic performance and probation.

This is a full-time, 12-month professional position based in Portland, Oregon that reports to the Director of SPM programs.

Minimum Requirements

• Bachelor’s degree in a related field
• Five years of experience in student/client customer services, preferably in a supervisory capacity

Professional Competencies

• Ability in problem identification, reasoning, ability to develop original ideas to solve problems, and leadership
• Strong oral and written communication skills
• Ability to work in a collaborative and effective manner with faculty, administrators, students, alumni, and business people at all levels of an organization.
• Ability to work with individuals from diverse backgrounds
• Proven ability to work effectively and collaboratively with the programs’ constituents
• Advanced knowledge of advising and counseling techniques
• Knowledge of university-specific computer application programs and knowledge of university procedures
• Knowledge of business practices and those industries relevant to Lundquist graduate student

Preferred Qualifications

• Experience working in an institution of higher education
• Five years of experience with EITHER graduate education OR business experience
• In-depth knowledge of post-degree employment opportunities and practices for students graduating from a business school

FLSA Exempt: Yes

All offers of employment are contingent upon successful completion of a background inquiry.

University of Oregon students and employees are required to be vaccinated against COVID-19. For additional information see: https://hr.uoregon.edu/uo-covid-19-vaccination-requirement-employee-process .

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits .

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at [email protected] or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination .

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report .