Associate Director, Housing & Residential Life Operations

University of Rhode Island

Posting Number SF01733

Job Title Associate Director, Housing & Residential Life Operations

Position Number 109791

FTE 1.00

FLSA Exempt

Position Type Professional Staff

Union Non-Union Non-Classified Staff

Pay Grade Level Grade Level: 14

Pay Grade Range Salary Range: $90,000 – $93,000

Status Calendar Year, Full-time, Permanent

Department HRL Central Office


Please note: Job applications must be submitted directly online only at: (

Contact Phone/Extension 

Contact Email 

Physical Demands 

Campus Location Kingston

Grant Funded No

Extension Contingency Notes 

Job Description Summary 

This search will remain open until filled.



Responsible and accountable for the functional operation of HRL. Responsible for oversight and leadership of a team within HRL, ensuring that student’s needs are met regarding customer service, assignments, billing, occupancy management, access control, resident mail services, and summer operations. Supervise full-time staff and students. Perform departmental central office responsibilities. As the business cycle dictates, assigned duties will require some evening and weekend work.


Represent the Assistant Vice President of Housing and Residential Life in his/her absence to ensure the department continues efficient and effective operation.

Supervise the department’s occupancy management, customer service, communications, mail services, and access control teams.

Develop and maintain the department’s budget concerning functional area needs in partnership with the AVP and Business Operations unit.

Coordinate the day-to-day operations of the access control automation and student housing database enterprise.

Perform occupancy management oversight including but not limited to assignments, billing, occupancy planning, occupancy reporting, room changes, room selection, accommodations, access oversight, management of software, and enrollment management liaisons.

Develop and maintain standards and processes around disaster recovery and business continuity (DRBC) for HRL.

Assist in developing, reviewing, and implementing all policies and procedures for the cyclical process for HRL, such as openings, closings, and summer management.

Responsible for establishing and reviewing summer housing guidelines and the management of all summer housing contracts while providing a welcoming environment and high-quality customer service experience for all residents and guests during the summer months in partnership with Conference Services.

Create and maintain a parent and family engagement process in partnership with HRL functional areas.

Oversee the marketing and communications efforts for HRL, including website updates, social media, printed material, and enhancements of the look and feel of residential spaces, while overseeing the branding of departmental communications.

Prepare and maintain occupancy reports and statistics as requested.

Conduct presentations, meetings, and training as requested.

Assist in coordinating and supporting the University’s program, such as welcome days, open houses, Off-Campus Housing fairs, and orientations.

Encourage an environment supportive of diversity.


Perform other specific responsibilities as directed.

Serve on university, division, and department committees as needed.

Serve as a rotational on-call staff member.

Participate in position searches as requested.


Personal computers, printers, word processing, database management, spreadsheet software.

Required QualificationsREQUIRED:

1. Bachelor’s degree in higher education, business, or related field.

2. Minimum six years of post-education, full-time professional experience in residential life or a university setting.

3. Demonstrated supervisory experience.

4. Demonstrated experience with training and evaluation procedures.

5. Demonstrated housing management experience.

6. Demonstrated ability to understand institutional policies, plans, objectives, rules, and regulations and to communicate the interpretation to others.

7. Demonstrated strong interpersonal and verbal communication skills.

8. Demonstrated proficiency with written communication skills.

9. Demonstrated ability to work with diverse groups/populations.

Preferred QualificationsPREFERRED:

1. Master’s degree.

2. Demonstrated experience with university software applications such as StarRez (university housing database), Persona (access control), Peoplesoft (workforce management solution), and Traka (key and asset management).

3. Demonstrated university housing management experience.

4. Demonstrated experience in organizing, planning, and delegating tasks.



Environmental ConditionsThis position is not substantially exposed to adverse environmental conditions.

Posting Date 02/27/2024

Closing Date

Special Instructions to ApplicantsPlease attach the following 3 (PDF) documents to your online Employment Application:

(#1) Cover letter.

(#2) Resume.

(#3) “Other Document-References” – the names and contact information of three professional references. (Note: this document is required even though references may be listed on the application).

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