ASSOCIATE DIRECTOR/CLIENT SERVICES
Central Michigan University
Position Information
Position Information
| Position Number | 33380 |
|---|---|
| Type of Recruitment | External |
| Position Title | ASSOCIATE DIRECTOR/CLIENT SERVICES |
| Position Summary | Responsible for office and institutional compliance with federal Title IV regulations, office communications, advising, reception, and outreach services. Provide administrative leadership to all office staff on program information, office services, award packages, documents, office mail, website, calendar and publications. Maintain an up-to-date and accurate office policies and procedures manual. Handle student appeals for independent status and budget adjustments. Coordinate special circumstances, PLUS exemption, verification and alternative loan processing. Develop and coordinate all office activities related to advising, reception, student service court, financial aid presentations, orientation, and outreach services and events. Supervise, develop and train all staff in matters above. Responsible for hiring process for office vacancies. |
| Required Qualifications | Bachelor’s degree Four years of administrative experience with two years of experience administering college student services Demonstrated knowledge of student financial aid programs and regulations Demonstrated knowledge of student information systems Ability to work collaboratively with diverse groups and across units Strong written and verbal communication skills Strong attention to process and detail Ability to perform the essential functions of the job |
| Preferred Qualifications | Masters degree Knowledge of financial aid software and operations Direct experience in a college financial aid office Knowledge of federal and state financial aid regulations Demonstrated supervisory skills |
| Duties & Responsibilities | Supervise and coordinate the development and activities of the office staff as they relate to client services Design, develop, and maintain office communications with clients to include award notices, information manuals, tracking documents, e-mail notifications, web site services, office calendars schedules. Review and respond to student appeals to include independent status, and increased financial aid budgets. Coordinate and monitor financial aid package adjustments for special situations to include plus loan exemptions, verification, and loan application processing Develop and maintain federally required policies and procedures manual Represent the office in matter of financial aid programs and services to include student service court operations, orientation support, admissions programs, area high school outreach, state and federal agencies, and professional organizations. Review overall client services and office service excellence and recommend changes for continuous improvement. Gather, review and implement staff suggestions for improvement in office administration, policies, procedures and student services. Maintain strong working relationships within and outside the office for enhanced services to students, faculty, staff and outside constituents. Review and maintain all office publications and public relations activities Review, notify and recommend office and institutional compliance with federal Title IV Regulations. Perform other duties and responsibilities as assigned by the supervisor |
| Supervision Exercised | Supervisors are expected to support the Leadership Standards of Central Michigan University and foster a culture that inspires excellence. The Leadership Standards define how we lead and treat others in our teams. As leaders, it is our responsibility to seek input from our teams to continuously improve leadership abilities and demonstration of the standards. Additionally, it is our responsibility to encourage and support the growth and development of those whom we lead. At CMU, we encourage employees to grow both personally and professionally, and thus advance CMU’s culture of excellence. |
| Message to Applicants | Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community. You must submit an on-line application in order to be considered as an applicant for this position. Cover letters may be addressed to the Hiring Committee. Applicants are strongly encouraged to submit recommendation letters. |
| Employee Group | Professional & Administrative -Salary |
| Staff Pay Level | |
| Pay Range | $65,000 – $75,000 |
| Division | Student Recruitment & Retention |
| Department | Scholarships & Financial Aid |
| Position Status | Regular |
| Position End Date | |
| Employment Status | Full-Time |
| FTE | 1.00 |
| Position Type | 12 month |
| Weekly Work Schedule | M-F 8 a.m. – 5 p.m.; evenings & weekends as required. |
| Location | Mount Pleasant, MI |
| About the Department | |
| About CMU | Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives. We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence. CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more. Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17. CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant. Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula. CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms. |
| CMU Leadership Standards | Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference. We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams. Please review the Leadership Standards before applying for this position. |
| EEO Statement | CMU, an AA/EO institution, strongly and actively strives to increase diversity and provide equal opportunity within its community. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex‐based stereotypes, sexual orientation, transgender status, veteran status, or weight (see http://www.cmich.edu/ocrie ). If you wish to see “EEO is the Law” posters, please click here . CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter. Inquiries about the application of Title IX can be made to CMU’s Title IX Coordinator, the US Department of Education’s Assistant Secretary, or both. CMU’s Title IX Coordinator can be reached at: Phone: 989-774-3253 Office: 103 E. Preston St. Bovee University Center, suite 306 Mount Pleasant, MI 48858 Email: [email protected] |
| Posting Ends | 11/21/2022 |
| Open Until Filled | No |
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