Assistant, Make It Center Operations and Guest Experience

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Austin Community College is a public two-year institution that serves a diverse population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.
 
As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Reflects the diversity of our community

• Values intellectual curiosity and innovative teaching

• Is attracted by the college’s mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for under-represented populations

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Commitment to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.
ACC is proud to serve a diverse student body as an open-access and low-cost institution. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to our students’ diverse cultures and socio-economic backgrounds. In 2017 our faculty adopted a Statement of ACC Faculty Values. This Statement affirms that ACC’s faculty members value collaboration, service, agency, scholarship, inclusion, and teaching, all of which attest to our commitment to equity, diversity, and inclusion at the heart of our mission.

Job Posting Title:

Assistant, Make It Center Operations and Guest Experience

Job Description Summary:

To work collaboratively with the Make It Center team to support the operations and programs within the Make It Center. The person in this position will uphold the policies, procedures, and processes that guide use of the Make It Center. They will also help with the hiring, training, and onboarding of hourly staff. This role is focused on ensuring that the functions and operations of the space support an engaging experience for all guests.

Job Description:

Description of Duties and Tasks

• Supports the daily operations of the Make It Center (MIC) ensuring that operational and customer service standards are met and exceeded. This includes serving guests, maintaining and supporting the use of equipment, setting up spaces for various events and programs, and facilitating a welcoming and engaging guest experience.

• Provides front-line customer service and answers inquiries, provides information, and resolves problems or concerns related to operations, programs, guest experience, services, and equipment within the MIC.

• Assists with the training and ongoing support and development of MIC hourly team members. This includes supporting task management and workflow, assisting with training and development, and ensuring phenomenal customer service delivery. 

• Uphold the MIC policies and procedures as it relates to daily operations.

• Contributes to data for reporting and planning purposes such as utilization reports, guest satisfaction, equipment condition, and staffing coverage needs.

• Maintains inventory of MIC equipment, displays, and demonstrations.

• Interprets and applies college policies and procedures related to MIC operation, programs, and service delivery.

• Serves as an Ambassador of the MIC to promote the MIC to students, faculty, staff, and external community members.

Knowledge

• Demonstrated experience in supporting operations and maintaining facilities.

• Demonstrated delivery of excellent customer service. 

Skills

• Maintaining an established work schedule, including some evenings and weekends. 

• Effectively using interpersonal and communication skills, including the use of tact and diplomacy.

• Working collaboratively with and serving diverse internal and external partners, students, faculty, staff, and community members.

• Effectively using organizational and planning skills with attention to detail and follow-through.

Required Technology Skills 

• Use of a variety of spreadsheet, word processing, database, and presentation software.

Preferred Technology Skills 

• Experience with Virtual Reality, Augmented Reality, video conferencing, and IT/AV equipment. 

Required Work Experience

• One year of related work experience.

Preferred Work Experience

• Experience working in a dynamic center involving facilities management and diverse program offerings.

• Bilingual – Spanish speaking.

Required Education

• High school diploma or educational equivalent

Preferred Education

• Associate degree or higher

Additional Information About the Make It Center

• ACC is a proud partner of the Make It Movement https://campaigns.austincc.edu/welcome-make-it-students-and-everyone/  

• Make It Center Updates

  • September 2022 https://infohub.austincc.edu/chancellors-priorities/make-it-center-september-2022-update/  

  • Summer 2022 Update https://infohub.austincc.edu/happening-now/acc-creating-new-make-it-center-at-highland/  

  • Fall 2021 Update https://infohub.austincc.edu/chancellors-priorities/make-it-center-fall-2021-update/

  • Summer 2021 Announcement https://infohub.austincc.edu/happening-now/acc-creating-new-make-it-center-at-highland/  

Hours for this Position

Monday – Friday 8:30 AM -5:30 PM or 9:00 AM – 6:00 PM; Occasional evening and weekend hours as necessary for programming and events

Salary

$41,600

Number of Openings:

1

Job Posting Close Date:

November 30, 2022
Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.