Assistant IT Officer

United Nations Environment Programme (UNEP)




Standard Job Description

Assistant IT Officer

Organizational Setting and Work Relationships

Under the technical supervision of IT Officer, Administrative Officer, or a Bureau IT Lead, the Assistant IT Officer implements the IT operational plan in a well-defined geographical area. The incumbent provides technical supervision and guidance to locally recruited staff and ensures that IT equipment is always fully operational. S/he receives technical support and guidance from their supervisor.

Internally, the incumbent liaises directly with own IT Service Delivery Team daily as well as with end users to clarify, analyse and resolve reported issues. S/he may also liaise with external service providers, as required, to resolve escalated infrastructure issues.



All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional, and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.




  • Oversee daily Business-As-Usual operational IT matters, including incident, problem, change, service request, and asset management – following ITIL principles and DIST Standard Operating Procedures and guidelines.
  • Participate in the assessment of operational and security infrastructure needs in each UNHCR office in the area of responsibility (AOR).
  • Support the implementation of the IT operations plan and thereafter ensures that all equipment is always in good working conditions as to meet the IT needs of the office(s).
  • Discuss infrastructure needs with the IT Officer and Head of office in the AOR and provide input for the budget submission.
  • Monitor and coordinate the work of local IT staff as directed by the IT Officer or Head of Offices in accordance with the standards set by DIST/HQ.
  • Maintain accurate inventory of all IT equipment for the AOR and ensure relevant Asset Management policies and guidelines are followed and the ITSM databases are up to date.
  • Provide coaching and training to local IT staff and users. Draft procedures and instructions to promote a better understanding of the use of the IT equipment – using shared resources on the Intranet, when available.
  • Participate in the assessment of security related projects in coordination with the Field Security Officer and assist in the formulation of recommendations on security communications.
  • Promote relation with UNHCR implementing partners to enhance communication and avoid duplication of efforts.
  • Provide accurate and timely information on operational status and reports to management,
  • Liaise with Registration and Information Management colleagues to ensure their IT needs are met.
  • Liaise with the National Regulatory Authority to ensure that licenses and permissions required to operate UNHCR telecommunications networks are granted.
  • Actively participate in IT related meetings to ensure that all decisions taken meet UNHCR’s operational and security requirements.
  • Liaise directly with end users to clarify, analyse, and resolve reported issues, delivering high standards of customer service.
  • Perform other related duties as required.


Minimum Qualifications

Years of Experience / Degree Level

For P1/NOA – 1 year relevant experience with Undergraduate degree; or no experience with Graduate degree; or no experience with Doctorate degree


Field(s) of Education

Information Technology; or other relevant field.

(Field(s) of Education marked with an asterisk* are essential)


Certificates and/or Licenses

*ITIL Certification

(Certificates and Licenses marked with an asterisk* are essential)


Relevant Job Experience


Hands on experience working with current versions of IT products and services used in UNHCR offices – including a good understanding of network and telephony infrastructure; MS Office productivity software (Windows, Office 365); and Cloud collaboration services (MS Teams, SharePoint, etc.). Experience working with external managed service providers for IT infrastructure maintenance and support.



For offices with satellite connectivity: experience in VSAT technologies. For offices with Security Comms (Radio room); experience in HF/VHF radio technologies. Practical experience working in the deep field.


Functional Skills

IT-IT Systems and Standards

IT-IT Network Monitoring & Alerting Tools

IT-IT Collaboration & Communications Tools

IT-Microsoft Office Productivity Software

(Functional Skills marked with an asterisk* are essential)


Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.


Competency Requirements

All jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below.


Core Competencies



Organizational Awareness

Teamwork & Collaboration

Commitment to Continuous Learning

Client & Result Orientation


Managerial Competencies

Empowering and Building Trust


Cross-Functional Competencies

Analytical Thinking

Innovation and Creativity

Technological Awareness



All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.


This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.



Desired Candidate Profile

S/he has to be service oriented, have good management skills and be able to support IT services in the field. S/he will have to manage directly a small IT team based in Yaoundé.


Required languages (expected Overall ability is at least B2 level):





Desired languages



Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit:


Nature of Position:

Assistant IT Officer is a technical position within UNHCR Operation. Direct supervision is normally exercised by IT Service Delivery Management Officer, in absence of whom, (Senior) Admin/Finance Officer.
The incumbent implements IT Operation plan in a well define geographical area and provide technical guidance to locally recruited staff. S/he may have supervisory responsibility for other ICT staff both directly and in a matrixed structure.
The incumbent liaises directly with own Service Delivery Team on day-to-day basis, interacts with end-users to clarify, analyze and resolve reported issues. S/he may also liaise with external service providers as required to resolve escalated issues pertaining services and infrastructure.
The incumbent may be asked to coordinate the work of multiple support groups, both internal to UNHCR, as well as, Managed Service Providers (MSPs). In the aforementioned situation, S/he ensures various MSPs (both local and corporate) and UNHCR ICT staff deliver efficient and effective systems and services in accordance to contractual obligations and best practices.

Living and Working Conditions:

Yaoundé is a duty station classified B. Living conditions are good in Yaoundé and in other major cities such as Douala. Yaoundé is the political capital where most embassies and representations of international organizations are based while Douala is the economic capital hosting the main seaport. Despite the instability in the South-West and North-West Province due to the Anglophone crisis and in the Far North Province due to Boko Haram Activities, the situation in the political capital and other parts of the country is overall good. Yaoundé is under security level 2

All United Nations personnel must comply with UNDSS procedures and recommendations during their assignment to Cameroon. Thefts and burglary are the main incidents against UN personnel.

The access to health services in Yaoundé is good. The yellow fever vaccine is compulsory and vaccination cards should be presented at the entrance. Vaccinations against Meningococcal Meningitis and Hepatitis A and B are also recommended. The basic drugs are available in pharmacies, but it is recommended to bring specific prescription drugs.

The services available at the clinic are general medical consultation, medical treatment including medication for acute conditions, first aid and initial stabilization of any acute case, laboratory investigations and possibly a referral to other specialists or specialized centers, if necessary. Vaccines are not currently available at the UN Clinic, only Covid 19 vaccine is available.

For conditions requiring long-term treatment such as family planning, long-term allergy treatment, hypertension, heart disease, diabetes, and other chronic diseases, once the patient is stabilized, he/she will need to stock up medicines in private pharmacies.

Several laboratory tests can be done in the clinic. If this is not possible, the patient will be referred to a private laboratory where these investigations are available.

Due to the pandemic linked to COVID 19, a special COVID section has been opened to support activities related to this pathology. This is how the COVID team takes care of the following activities: prevention advice, rapid test for antigen, facilitation of the PCR test through on-site sampling and transport of specimens to a partner laboratory. The results of the said test are returned to us afterwards for delivery to the rights holders.

The team responsible for activities related to COVID 10 includes an emergency doctor at its head, 2 other doctors, 2 nurses, a hygiene manager.

The COVID section also includes hospital beds for asymptomatic to mild cases. Moderate to severe cases will be referred to structures on the upper technical platform and possibly evacuated outside for more specialized care.

Subjects who test positive are placed on treatment on site and follow-up initiated. Contact tracing is done, as are all the recommendations for use in such a situation.

The currency used in Cameroon is Franc CFA (XOF). Many hotels, restaurants and large businesses in Yaoundé accept the main international credit cards (Visa, MasterCard, American Express, etc.). It is also possible to withdraw cash from automatic telling machines in all the major cities.

The accommodation facilities are in general good but expensive, and the choice is wide. It is possible to rent unfurnished or furnished accommodations.

International staff in Yaoundé are advised to reside in specific parts of the town (Bastos and Omnisport) where diplomatic police undertake regular patrols. Transportation in town can be easily arranged through local taxis.

All United Nations personnel must comply with UNDSS procedures and recommendations during their assignment to Cameroon. Thefts and burglary are the main incidents against UN personnel. They have also to comply with COVID-19 measures put in place by both the Government and the UN. There is a lack of sanitary facilities, a possible isolation and we operate in rotation to avoid 2 people in an office space. Due to the highest number of infections of COVID 19, the vaccination campaign continues in the health facilities have been selected by the Government.




Additional Qualifications





BA (Required)



ITIL V3 Foundation Level – AXELOS Ltd


Work Experience

Information Technology


Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Organizational awareness, Teamwork & collaboration, Technological awareness

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Additional Information






Functional clearance

This position doesn’t require a functional clearance

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