Assistant II – Referral Center – F/T Variable Shift

Updated: Oct 13, 2022
Location: Anaheim
Job Type:
Department: Referral Center

UC Title: BLANK AST 2
Position Number: 40323737
Reports to: Patient Access Services Supv 1
Working Title: ____ Assistant II
Cost Center: Referral Center (428572)
Bargaining Unit: Intl Brotherhood, Teamsters
FLSA: Nonexempt
Date Created: 8/31/2021
Job Code: 004723
Hours: 40
Shift: Variable Shift
FTE: 1
 
 
Position Summary: 
Incumbent works in a high volume Referral Center to establish, support and maintain relationships with internal and external referral entities, such as medical groups, IPA’s, Health Plans and community physicians.
 
 
Salary Range: 
 
Hourly Rate  Minimum   $21.35              Midpoint        $25.80                 Maximum $30.24
 
Required Qualifications:
  
Understanding of medical terminology as well as insurance programs and payors
Ability to problem solve, negotiate and research for answers
Demonstrated skill to communicate via telephone and handle extremely high volume of phone calls
Working knowledge of MS Office products
Minimum 1 to 2 years experience in a Customer Service position within the health care environment
Ability to appropriately deal with stressful situations and individuals while remaining calm and professional
Ability to effectively communicate in a clear and concise manner
Knowledge of hospital based registration/scheduling system to register patients
 
 
Preferred Qualifications:
Previous call center experience
Bilingual skills in English and Spanish and/or Vietnamese
 
 
Conditions of Employment:
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act

• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php
Closing Statement:
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI’s Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday – Friday from 8:30 a.m. – 5:00 p.m.

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