Assistant Director – Organizational Development

Continuous Improvement

Full Time

69365BR

Job Summary

Reporting to the Administrative Director, and partnering closely with the CI Department Medical Director,
the Assistant Director, Continuous Improvement (CI) will lead a team of Improvement Advisors in the
application of UCSF CI methodologies to standardize practices, advance a learning health system mindset,
and improve efficiency across UCSF Health.

In support of patient-centered care and advanced high reliability in healthcare, the Assistant Director will
collaborate with nursing and physician leaders, quality and patient experience business partners, and other
professional personnel to deploy resources to support improvement work, coach A3 thinking efforts and
facilitate the spread of best practices in quality, safety, experience, and efficiency.
Has a solid understanding of organizational development, effectiveness, and strategic planning. Manages
professional-level staff and projects, and assumes responsibility for the quality of work produced by
organizational consultant staff. Establishes objectives and determines how to use resources to meet
schedules and goals. Guides subordinates within the latitude of established organization
policies. Recommends changes to policies and establishes procedures that affect the immediate organization.
Assists with establishing goals and objectives in support of organizational effectiveness. Receives
assignments in the form of objectives and determines how to use resources to meet schedules and goals.
Reviews and approves recommendations for functional programs. Guides subordinates to
achieve goals by established policies. Erroneous decisions or failure to achieve goals
results in additional costs and personnel, and serious delays in overall schedules.

Department Description

The UCSF Health Continuous Improvement Department (CI) supports and facilitates the transformation of
UCSF Health into a Lean enterprise. The CI partners with administrative, operational, and clinical leaders
across UCSF to solve strategic organizational problems, reinforce a culture of continuous process
improvement, and innovate care delivery. This is achieved through developing our people to be fully
competent in Lean principles, behaviors, and tools that enable frontline problem solving to optimize
quality, value, and service delivery. The CI is an internal organizational resource and serves a role in
developing emerging and established leaders to support their career pathways. 

Required Qualifications

• Six or more years of healthcare experience in biotech, research, hospital, or ambulatory settings with an understanding of important health policy trends, with years of experience in a lead/management capacity.
• Subject matter expertise and broad experience successfully training and implementing Lean tools and
• concepts, such as:
  • Structured problem-solving approaches such as A3 thinking or DMAIC
  • Value Stream Mapping and Analysis
  • Kaizen or Process Improvement Events
  • Daily Engagement and Management Systems
  • Lean technical concepts such as 5S, quality, Flow, and visual systems
• Demonstrates leadership and management skills required to lead teams, in the areas of staff performance and development, team building and communications, resolution of issues and conflicts, review and approval of work, and hiring and training of employees.
• Assesses complex situations, identifies desired improvements, works with clients to address issues and implement solutions in alignment with strategic goals
• Strong communication skills (verbal, written, and listening) with the ability to interact effectively across the organization, especially in situations requiring instructing, persuading, negotiating, resolving conflict, consulting, and advising. Must be comfortable speaking in public and to various audiences. Outstanding customer service orientation.
• A high degree of diplomacy, influence, and interpersonal skills to work effectively across the organization at all levels.
• Thorough knowledge of organization and system operations, protocols, and procedures 
• Able to interpret and communicate, both verbally and in writing, complex information in a clear and concise manner.

Preferred Qualifications

• Masters’ degree or combination of education and experience in Operations, Healthcare,
• Healthcare Administration
• Clinical degree

License/Certification

Required Certifications:
Lean certification or equivalent

Preferred Certifications:
Project Management
Six Sigma Greenbelt 

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

000564 ORGANIZATIONAL DEV MGR 1

Job Category

Human Resources, Operational Excellence – Lean Transformation

Bargaining Unit

99 – Policy-Covered (No Bargaining Unit)