Assistant Director of Business Operations


Position Information
General Information

Vacancy Open to All Candidates
Employment Type Permanent – Full-time
If time-limited, note appointment end date
Hours per week 40
Months per year 12
Position Number 012073
NC Salary Grade Equivalency GN11
Classification Title University Program Specialist – Journey
Working Title Assistant Director of Business Operations
Salary Range $51,986 – $57,000
Anticipate Hiring Range $51,986 – $57,000
FLSA Status Non Exempt
Division Student Affairs
Department Health & Well Being (Adm)
Work Unit Health Services
Work Schedule 8:00 am – 5:00 pm or 8:30 am – 5:30 pm Monday – Friday, 12 months
Primary Purpose of Position The primary purpose of this position is to maintain and process the Health Insurance Program for the Student Health Center. The position is assigned to the Billing and Insurance office of SHC to facilitate insurance claims processing for services obtained at the Student Health Center. This position converses primarily with students regarding health insurance, insurance companies, SHC staff, Students account office, the Office of International programs, and other departments on campus. The position may assist with the student health insurance enrollment/waiver process and may assist with uploads from the SHI administrator to UNCC student accounts. This position will assist with assessment, data analysis and provide recommendations to Associate Director on fee structure for student health.
Minimum Education/Experience Required Minimum Qualifications:
Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
University Preferred Qualifications:
Graduation from a four-year college or university and at least three years of program associate experience; or an equivalent combination of training and experience.
Essential Job Duties
  • Manage and process claims for billing according to governmental regulations, review unpaid/denied claims to determine trends and address root causes, and process payments and electronic remittances.
  • Provide insurance education, training, and customer service to inquiries regarding insurance by phone, email, and other written correspondence and in person.
  • Responsible for credentialing staff, managing of Medicaid program, or working closely with providers to ensure quality assurance in coding practices.
  • Supervise the Insurance Coordinator.
Other Work Responsibilities
  • Assist with the Student Health Insurance plan enrollment and waiver process.
  • Provides data for analysis as needed by supervision.
  • Serves on SHC committees and work groups as needs arise.
Departmental Preferred Experience, Skills, Training/Education
  • Two years of experience in a medical office or medical insurance company processing insurance claims for services rendered; or medical insurance experience in a higher education setting.
  • Medical coding experience and/or graduated/certified from a medical coding course.
  • Experience with Electronic Medical Records.
  • Proficient with computers and software including similar programs to Excel, Medicat, and other databases.
  • Proficient in the use of Microsoft Office including Excel.
  • Strong customer service and communication skills.
  • University Setting.
Necessary Licenses or Certifications
Work Location Student Health Center
Posting date 09/29/2022
Closing date 10/16/2022
Proposed Hire Date 10/30/2023
Contact Information
Special Notes to Applicants UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits

The finalist will be subject to a Criminal Background Check.
* The Search Committee will not contact references without first verifying permission with the finalist​.
Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
* Do not write ‘see resume’ on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see job duties section of previous employment).
* Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
Please submit a resume and cover letter with your application.
* These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

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