ASLP Clinic Office Support Associate

Welcome to the University of North Texas System , or UNT World as we like to call ourselves. UNT World includes the University of North Texas in Denton , the University of North Texas at Dallas and the University of North Texas Health Science Center in Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region and we are committed to transforming lives and creating economic opportunity through education. Over the past decade, combined UNTS enrollment has grown by more than 25 percent to nearly 44,000 students.

• Serves as primary backup for the Front Desk Coordinator and ensures efficient reception operations, follow-up client phone/email communications, patient clinical scheduling, clinic room scheduling, according to guidelines provided by clinical directors and in coordination with the Front Desk Coordinator and Medical Billing Specialist
• Consistently demonstrates effective communication with faculty, students, clients and caregivers, and the general public
• Explains basic billing, and clinical service information to clients in a clear, concise, and accurate manner, and communicates different information to clients via electronic medical records system, all utilizing excellent customer service skills
• Accepts and processes cash, check, and credit card payments for clinical services in accordance with the Cash Handling and Payment Security policies of the clinic and the university
• Accurately enters client information into medical records, scheduling, and billing systems, including information regarding equipment and supplies purchases and scanning post-appointment reports into the electronic medical record system, as well to clients when appropriate
• Assists in public relations efforts for the UNT Speech & Hearing Center, including the development of brochure and web development materials and the dissemination of UNT public service information
• Maintains student HIPAA, clinical clock hours records, and other clinic-related student records in an efficient and organized manner, entering updates to CALIPSO in a timely and efficient manner and alerting clinic directors to any missing information promptly
• Performs a wide variety of administrative support duties in support of the clinic directors as requested or as regularly scheduled
• Works collaboratively with the Medical Coding & Billing Specialist and Front Desk Coordinator to maintain efficient clinic operations