AskACU Service Officer

Australian Catholic University

Campus Location: Melbourne, Australia

Job No: APTAV119954#005

  • Provide quality customer service support to current and prospective ACU students
  • 17% employer superannuation, salary packaging, ACU Advantage Staff Rewards Program and generous leave provisions
  • Full time continuing role at our Melbourne campus
  • Join a university ranked internationally in the top 2% for research excellence

About ACU:

Australian Catholic University (ACU) is an inclusive community which welcomes students and staff of all beliefs. ACU has over 2,500 staff supporting more than 34,000 students across eight campuses – Ballarat, Brisbane, Canberra, Melbourne, North Sydney, Strathfield, Blacktown and Rome.

ACU aspires to be a home for our staff, offer the care of a family and develop an academic and professional community. Whatever your faith or culture, and whether you are academic or professional staff, there are many opportunities both for learning and contributing at ACU.

As valued members of our community, all staff members are expected to have an understanding of ACU’s mission and values and to demonstrate an active contribution to them.

About the role:

Working as part of a national team, the AskACU Service Officer provides quality customer service support to current and prospective students and staff on a range of topics. Working in the Contact Centre, you will respond to enquiries by email, phone, live chat, SMS and other enquiry-types as appropriate; be responsible for case-management of enquiries and being the first point of call for the ACU Community; and focus on thorough enquiry resolution and proactive customer care campaigns to support student conversion, retention and loyalty.

For full position details, please review the Position Description.

Contact:

General enquiries can be sent to Amy Knurek, Coordinator, AskACU Contact Centre at: [email protected]

What we offer:

  • The University pursues an excellence agenda and offers an environment where staff are welcomed and safe, and valued through development, participation and involvement.
  • Total remuneration valued to $92,363 – $99,985 total rem (pro rata) pa, including salary component $78,048 – $84,489 (pro rata) pa (HEW 5), employer contribution to superannuation and annual leave loading.
  • 17% employer superannuation contributions to eligible continuing and fixed-term staff.
  • Annual leave loading of an equivalent to 17.5% of four weeks’ salary pro rata payable, dependent on your commencement date.
  • As an ACU staff member, you will have access to generous benefits which include but not limited to: Staff Rewards; a variety of leave provisions and salary packaging. Find out more information about the benefits or working at ACU here .

How to Apply:

Step 1: Review the Position Description and become familiar with Our Mission and the Application process

Step 2: Click the ‘View Position Description and Apply’ button, and populate your candidate application details, including your:

  • resume (maximum 5 pages).
  • responses to the Selection Criteria and Core Competencies in a cover letter (maximum 2 pages) or in the online Declaration and Criteria application page.
  • brief online responses to any pre-screening employment questions.

Candidates must hold Australian work rights to apply for this position. For permanent/ continuing roles, applicants must have permanent work rights. For further information visit Immigration and Citizenship(homeaffairs.gov.au)

Acting in truth , ACU is dedicated to the dignity of the human person through equitable and respectful opportunities for everyone . ACU can offer support for candidates that may require adjustments through the recruitment process.

Your Privacy of personal information is maintained in accordance with ACU policy. For more details visit: www.acu.edu.au/careers

Advertised: 27-JUN-2023

Applications close: 11-JUL-2023 at 11:59pm AUS Eastern Standard Time

ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.

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