Area Trainer – Canada (Eastern Canada)

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

Role Accountabilities:

Ensure Educational & Sales objectives are met by:

• Delivers territory objectives, priorities, and goals (seasonal launches, new account openings, and special events.)
• Determines area education strategy based on national initiatives and executes education plan in stores. Owns preparation and follow up.
• Ensures strong follow up action plan for all training moments.
• Works in tandem with retail partners to coordinate scheduling of all basic, seasonal, promotional, event, and in-store education.
• Provides artistry, service, and facilitation feedback and development for counter team, brand experts, and sales partners.
• Implements all Charlotte Tilbury education and training initiatives to achieve desired business results.
• Monitors training needs of assigned market to plan and lead all trainings.
• Responsible for educating retail accounts and brand experts to improve sell through & sales volume.
• Build strong relationships with store teams to ensure optimum brand partnership and awareness.
• Drive social strategy through regular participation in internal and external Social Media channels (Instagram, TikTok, etc.)
• Drives the execution of the Learning Management System platform including completion rates, retention checks & KPI reporting.
• Lead by example in the execution of all KPIs, service, sales, professionalism and personal image.
• Assessing and communicating the effectiveness on training initiatives to Area Sales and Education Manager and Director of Education.
• Evaluating training needs and conducting in-store support and in-store trainings based on the needs of the business.
• Creating educational video content to be leveraged internally and externally
• Planning, leading, and supporting sales-driving events across all retailers.
• Supporting VIP appointments and PR activations on behalf of the Charlotte Tilbury Pro Team.
• Executing trainings, events, and creating content in English and French.

Employee Development:

• Create and maintain an atmosphere in store geared to achieving sales goals.
• Ensure staff delivers consistent, excellent service in accordance with the Charlotte Tilbury standards.
• Observe and provide collaborative, hands-on feedback to teams on makeup ability, facilitation, service and selling skills.
• Oversee and conduct certifications in a timely manner for all Charlotte Tilbury employees prioritized by door volume.
• Ensure lucrative and competitive sell through of new launch and hero products through in store training on product knowledge and technique.
• Follow up on all core trainings in store providing feedback, partnership with the Account Executive and Account Coordinator and side by side leadership to yield results.
• Partner with Sales Team on measures to reduce and minimize staff turnover.

Financial Accountabilities: 

• Ensure the timely submission and accuracy of company credit card expenses, expense reports and company-owned asset forms.
• Responsibility in reporting and maintaining personal and training budget within fiscal year.

Reporting Relationships: Reporting to the Area Sales and Education Manager, Canada

Requirements

Key Selection Criteria:

You will have: 

• An ability to lead and provide guidance to a set team while managing multiple priorities.
• A proven history in adult learning and instructional training.
• Ability to travel 75%.
• Ability to travel internationally.
• Must be able to create winning partnerships with retailers.
• Advanced customer service, artistry, social media and public speaking skills.
• Experience with multiple retailers including Holt Renfrew and Sephora.
• Ability to manage and lead high volume activity.
• Ability to work independently with integrity and efficiently in a fast-paced environment.
• Intermediate skills in MS Office including: MS Word, Powerpoint, Excel, and Outlook.
• Excellent communicator, both written and oral.
• Bi-lingual – English and French

Benefits

Base Salary Range: $125,000-$132,000 CAD**

Company Benefits:

• Generous staff discount to use on all products
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
• Medical, dental, and vision benefits
• Commuter Benefits (Pre-tax)
• Flex Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401(k) with Company match
• Paid Time Off
• Birthday PTO
• Charlotte Tilbury, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting**

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees – and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!

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