Application Support Representative – Office of Admissions

Job Posting Title:

Application Support Representative – Office of Admissions

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Hiring Department:

Office of Admissions

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

19

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FLSA Status:

To Be Determined at Offer

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Earliest Start Date:

Ongoing

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

Our goal is to recruit and support staff and students with a wide range of backgrounds, ideas and viewpoints. A deep passion for promoting diversity, equity, inclusion, belonging and access among our university community. Diversity in our community strengthens teaching and learning, research and creativity and our positive contributions to society. Must be eligible to work in the United States on a full-time basis for any employer. The Application Support Representative position is a work-from-home, part-time, temporary position that is non-benefits eligible. Specialists must participate in online training. Candidate must be able to work up to 19 hours a week and have access to computer and internet. Actual hours will be dependent on the amount of work available. The position is set to end on 5/15/23.

Purpose

Assist with responding to inquiries regarding freshman and transfer admission.

Responsibilities

• Respond to email communication from prospective students, school administrators and families in accordance with the Office of Admissions guidelines, policies and procedures.
• Communicate with Office of Admissions staff to troubleshoot and resolve inquires related to the admissions application process.
• Assist with answering questions via online chat feature and via phone during peak periods.
• Actively participate in training sessions and complete at-home training assignments.

Required Qualifications

HS/GED and three years’ experience. Strong written and oral communication skills. Customer service experience; strong organization and time management skills to ensure scheduled deadlines are met; ability to exercise judgement and discretion, particularly in matters related to sensitive or confidential information, including, but not limited to: student records, personnel, training materials, etc.; proficient and comfortable with working independently on computers and with a variety of applications.  

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Knowledge of Undergraduate Admissions policies and procedures; prior work with students through the college application process.  

Salary Range

$20 an hour

Working Conditions

• May work around standard office conditions.
• Repetitive use of a keyboard at a workstation.
• Must have access to computer and internet.

Work Shift

• Actual hours will be dependent on the amount of work available and will vary throughout the fall and spring semester.

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer , complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031 .

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the 2021 report here or obtain a copy at University Compliance Services, 1616 Guadalupe, Suite UTA 2.206, Austin, TX 78701.