Application Service Manager

Apply now Job no:530464
Work type:Classified Staff
Location:Eugene, OR
Categories:Administrative/Office Support, Information Technology

Department: Information Services
Classification: Info Technology Consultant 2
Appointment Type and Duration: Regular, Ongoing
Salary: $20.28 – $37.59 per hour
FTE: 1.0

Review of Applications Begins

October 27, 2022; position open until filled

Special Instructions to Applicants

In addition to your application, please include:
1) A current resume
2) A cover letter that clearly articulates how your skills and experience make you an ideal candidate for this position.

Department Summary

​Information Services (IS) is the central information technology unit at the University of Oregon and provides wide-ranging services to campus. Information Services consists of four major functional areas: Customer Experience, which serves as the key contact point for interactions with campus clients and customers; Applications & Middleware, which manages and supports applications, integration services, identity management and data management; Information Security, which helps protect virtual or physical information; and Technology Infrastructure, which provides administration and support for the software, hardware, and services needed to support the campus IT environment.  Information Services also includes the Advanced Network Technology Center. IS works closely with the Network for Education and Research in Oregon. 

Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic, liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility. 

Eugene is the home of the University of Oregon. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, wine-making, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon’s natural and cultural treasures.

Position Summary

​The purpose of this position is to support the University of Oregon’s business applications. The Application Service employee will manage application services and provide business process analysis, application administration, configuration, change management, testing, maintenance, and support for cloud-based/SaaS and on-premise business applications. The position works with end users as well as other technical staff from data management, middleware, application development, and customer experience teams to deliver solutions to campus stakeholders. 

Information Services relies on this position to use excellent judgment in troubleshooting escalated application issues, including the ability to analyze issues and facilitate escalations to vendors, developers, supervisors, other colleagues, or leaders/team members of related services, projects, or initiatives. This position works independently with minimal supervision.

Minimum Requirements

This classification requires a basic foundation of knowledge and skills in technology and information systems as generally obtained through an associate’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.

Professional Competencies

• Ability to learn new technologies and applications
• Ability to interpret policies and procedures and apply these interpretations to non-routine situations
• Ability to apply consultative skills to assess user needs and communicate technical and non-technical solutions
• Ability to understand, create, and maintain technical documentation
• Ability to create training materials and assist in end-user training
• Ability to analyze system errors through log analysis

Preferred Qualifications

• ​Experience configuring and administrating Software as a Service (SaaS) and on-premise applications, and is familiar with SaaS technology standards and concepts
• Experience with integration concepts and data flow diagrams and logic
• Experience providing consulting services, with strong problem-solving ability and training experience.
• Experience working with end-users to define functional requirements and formulate appropriate solutions
• Proven ability to troubleshoot application problems
• Ability to learn new technologies and applications
• At least 3 years of experience in software/solution development and application management

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background inquiry.

This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.

University of Oregon students and employees are required to be vaccinated against COVID-19. For additional information see: https://hr.uoregon.edu/uo-covid-19-vaccination-requirement-employee-process .

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits .

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination .

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report .