Applicant Experience Assistant

About us: Located within the Future Students, Communication and Marketing Department this is a busy enquiries-based role helping future students with questions about their applications and entry to university.

Getting the right applicants enrolled onto the right courses is key to all activities undertaken by Future Students and this role is vital in achieving this as giving the right advice in a timely manner is crucial in a competitive marketplace. 

Enquiries can cover diverse topics meaning that the role requires knowledge of a wide range of subjects and so, the ability to learn quickly and to be able to communicate this effectively in writing or over the phone in an essential skill for this role.   

We are a team of seven and the variety of questions received means that no two days are the same.

About you:  You will be focused on providing excellent customer service via multiple digital touchpoints. You’ll have great written and verbal communications skills and be able to absorb knowledge quickly and put it to practice. Having some experience of the Higher Education sector is key (either as student or staff) as the understanding and empathy that this brings is crucial in giving the best customer experience to our applicants.

We make use of a number of IT systems such as Microsoft Office, SITS (admissions database), Gecko Live Chat and a number of external databases and so, being comfortable with IT systems and being able to pick up new technologies is essential.  

We are always keen to offer staff opportunities for training be it for professional or personal development and many previous post holders have used the knowledge gained in Applicant Experience to move into other roles within Future Students or the wider UWE community.

These posts are based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed – £300m has been invested recently on new state-of-the-art learning spaces and accommodation while we continue to develop incredible new facilities  to enhance our offer even further.

Frenchay campus has excellent transport links ; as well as being located near the motorway network we are within walking distance of two train stations , our bus terminus connects us to the local bus and metrobus network and we also have a range of cycling and changing facilities.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 32,000 students, 250,000 alumni and 4,000 staff from across the globe. We are both globally connected and regionally embedded, with a strong network of employer and partner connections.

We have a lot to be proud of at UWE, our achievements  include scoring above sector average for student satisfaction, we are ranked 36th in The Guardian Best UK Universities 2022 and 39th in the latest Times Higher Education ‘Table of Tables ‘.

We are an ambitious and values led  university. We’re focused on solving future global challenges through outstanding learning, world-leading research and a culture of enterprise and we are looking for people who share our core values to help us achieve those aims. 

With inclusivity as a core value, UWE Bristol recognises the power of a truly diverse university community . We support and celebrate the diversity of our staff and students as a key driver for innovation and success, promoting pathways and achievements to inspire and generate confidence and ambition.

In addition to progressive pay rates, we offer a wide range of employee benefits including:

• a generous holiday allowance of 25 days
• up to 12.5 bank holiday/closure days per year
• excellent defined benefit pension schemes
• access to employee assistance programme
• ongoing learning and development opportunities
• family friendly policies and wellbeing initiatives
• onsite nursery at our Frenchay Campus.
• Retail savings via the Wider Wallet scheme
• option to participate in the cycle to work scheme

We also offer a wide variety of in-house training courses and development programmes and provide a tailored professional programme to support our academic colleagues in delivering the highest in professional teaching standards.

Add your individuality to ours

Proud to be part of a vibrant, multicultural city that celebrates diversity, we’re always on the lookout for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing staff community of over 4,000 individuals and find yourself in a stimulating and supportive environment where you’ll thrive. Add your individuality to ours to help set us apart.

We particularly encourage applications from Black, Asian, Multiple Heritage or Other Minority Ethnic candidates as we are currently under-represented in these areas within UWE Bristol however all appointments are made strictly on individual merit.

Further information

If you would like an informal discussion, please contact Luke Champion (Applicant Experience Manager) on 0117 328 2811 or email: Luke.Champion@uwe.ac.uk 

We have two full-time, permanent posts, working 37 hours per week.

These posts are available on a job share/part time basis.

UWE Bristol is a campus-based University and it is important for our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based.

The University’s normal practice is that new appointments will be made at the starting point of the grade.

We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. As we are unable to sponsor anyone requiring a visa for this role candidates must therefore be able to provide their own right to work in the UK.

Should you be shortlisted you will be asked to provide your right to work documents at your interview. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable.