Analyst Programmer (Analyst Programmer – Foundation), Information Technology Center
California State University, San Bernardino
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About CSUSB California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so. At CSUSB, you can:
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Department Summary The Technology Support Center (TSC) is the one-stop shop for support, information, and consultation of all technology-related matters. On a 24/7 basis, the Technology Support Center provides the university with effective, timely, and consistent responses to technology support needs. The TSC is the issuer of Coyote OneCard, the official CSUSB identification card. We provide students, faculty, and staff assistance and training on campus resources such as MyCoyote, Canvas, campus email systems, Google G Suite, Office 365. We also assist with desktop support and provide access to many campus-licensed software. The TSC is also in charge of Cherwell, the campus Enterprise Service Management (ESM) system. What started out as an IT Service Management (ITSM) system quickly grew campus wide as multiple departments outside of IT realized the benefits of using Cherwell for workflow, digital forms, asset management and web portals. A few of the non-IT departments that have been onboarded on the campus ESM include Human Resources, Accounting, Parking, Environmental Health & Safety and Property Management. |
Job Summary The purpose of this position is to provide development and administrative support for the Enterprise Service Management tool. This position will meet with different stakeholders to review their service offerings and workflows before onboarding onto the Enterprise Service Management tool. This position also helps with the transformation of campus processes into digital workflow, building out customized process and looking for ways to improve efficiency by automation. Under direct supervision, the incumbent will assist and perform the following duties of system development and administration and refer problems to senior staff:
Employment Status: Full-time, Temporary, Non-Exempt position (with the possibility of converting to permanent). Application Review Deadline: This position will remain open until filled. The initial review of applications will begin on November 8, 2022. |
Work Schedule
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Key Qualifications
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Education and Experience
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Preferred Qualifications
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Salary Anticipated Hiring Range: $4,300 – $4,500 per month Classification Range: $3,713 – $7,149 per month |
Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs which further our understanding of individual and group diversity. We will also develop and communicate policies and promote values which discourage intolerance and discrimination. The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor. Dimensions of diversity shall include, but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age. The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to implement effectively the philosophy and intent of this statement. |
Supplemental Information A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. |
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