Admissions Representative I, Enrollment Services

Application instructions are located at the bottom of the page.  Please apply directly through the University of Montana’s career portal UM Jobs at https://umjobs.silkroad.com/ for positions at the University of Montana – Missoula, University of Montana Western (Dillon), and Helena College.  Do not apply through Indeed.com or use easy apply through Indeed.com*.

Admissions invites applications for an Admissions Representative I to oversee scheduling and arranging all aspects of the daily campus visit experience.

Responsibilities includes:

• Pre-visit communication.
• Preparation of visitor packets.
• Engaging with families upon their arrival.
• Providing presentations.
• Arranging meetings with admissions representatives and campus departments.
• Coordinating campus tours and post-visit follow-up.

The individual assigned to this role assists prospective families and students in understanding the academic opportunities and requirements associated with applying for admission at the University of Montana. This includes knowledge of more than 170 different majors. This position will be required to meet regularly with the daily campus visitors during the fall and spring, often for multiple days at a time. This person will also be able to interpret and deliver information about the University of Montana (i.e., policies, procedures, academic opportunities, admission requirements and student life) to prospective students and families visiting the campus. In addition, this position manages the group visit scheduling process, develops itineraries of age-appropriate programming and compiles and analyzes visit evaluations.

The person occupying this role will operate independently, exercising independent judgement and discretion, with little or no guidance. This position makes decisions on behalf of the Office of Admissions and the university that are appropriate, timely and defensible. They will also display strong organizational skills and communicate effectively, both in writing and orally, with individuals and large groups. The individual will work cooperatively as part of a team with a variety of people, including students, faculty and administrators and will serve as a liaison with other departments and institutions, take considerable initiative in seeking opportunities and developing relationships necessary to effectively promote the University and maximize the campus visit budget.

This position will also support all New Student & Family Program events, communications and outreach, as needed. This person will also assist with office phone calls and email requests and assists with additional admission office responsibilities and functions as needed. In addition, the person assigned to this position is a representative of the University of Montana and must demonstrate the highest levels of personal and professional integrity while reporting to the Assistant Director of Events and Experience.

This position requires incumbent to develop a working knowledge of familiarity with the University of Montana and Higher Education and a thorough understanding of Admissions, recruiting and Financial Aid strategies, policies, procedures and goals. The individual will possess a strong passion for, and understanding of, the programs and disciplines of the University of Montana to project a positive image of the University to prospective students and their families.

Required Skills

• Organizational ability – including a unique aptitude for problem-solving, desire to build and implement systems and work in a multi-faceted environment.
• Ability to interpret and follow oral and written instructions, policies, guidelines and processing standards.
• Ability to, and desire for, working with students and families from diverse backgrounds.
• Possess an engaging disposition and be a self-starter.
• Manage daily responsibilities in our customer relationship management system.
• Use excellent interpersonal, oral, and written communication skills to communicate effectively.
• Compose routine letters & e-mails, respond appropriately and in a timely matter to inquiries and concerns.
• Ability to gain thorough knowledge of all UM policies and procedures applying to incoming students with an emphasis in Admissions, Academia, and Financial Aid to provide families with accurate information.
• Make sound judgments about the needs of group visitors, based on the group’s demographic.
• Ability to initiate contact in person, phone, email, or chat with counselors, parents, students, and faculty in Montana to assist with the resident recruitment efforts.
• Ability to work effectively in a team setting.
• Ability to effectively plan and exercise decision making skills along with analyzing information and developing solutions to problems.
• Ability to troubleshoot issues
• Ability to maintain a positive working relationship with student workers, colleagues and campus community.
• Willingness to cross-train with other Admissions personnel in order to assist with work overflow or to fill in as needed in an absence.
• Ability to support the Admissions Office’s involvement in university open houses.
• Ability to attend outreach events as needed.
• Proficient using a PC and related programs, such as Microsoft Word, Excel and Outlook.
• Ability to sit and stand for long periods of time.
• Ability to serve as front desk receptionist and field inquiries from students, parents and high school counselors as needed.

Minimum Required Experience

• Bachelor’s Degree and two (2) years related experience or an equivalent combination of education and experience that would provide the competencies required to successfully perform the duties assigned to the position.
• Valid driver’s license and exemplary driving record.

Preferred Qualifications

• Knowledge of the academic programs and services offered at the University of Montana
• Strong customer service/public relations background
• Knowledge of Banner and Slate CRM

About Enrollment Services, UM , and Missoula

Enrollment Services and the Admission office is here to help guide students on their journeys. Whether they’re incoming first-year students, transferring from other universities or joining UM as an international student, UM’s Enrollment Services and Admissions office is here to help them get started on a life-changing decision and education.

The University of Montana transforms lives by providing a high-quality and accessible education and by generating world-class research and creative scholarship in an exceptional place. We integrate the liberal arts and sciences into undergraduate, graduate, and professional studies to shape global citizens who are creative and agile learners committed to expanding the boundaries of knowledge and to building and sustaining diverse communities.

UM is located in Missoula, a culturally vibrant community of about 75,000, surrounded by mountains and where three rivers converge. Abundant recreational opportunities in surrounding state and national forests and nearby Glacier National Park and Yellowstone National Park complement a thriving intellectual atmosphere. The University of Montana offers eligible employees a generous benefits package that positively separates UM from other local employers and offers many programs and policies to support work-life balance for its employees.

The University of Montana is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action : Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always”; partner with place; and proudly tell the UM story.

To learn more about the University of Montana, Missoula, and the State of Montana, please visit the links below.

 
Position Details

Position Title:                    Admissions Representative I

Position Number:              005100

Department:                      Enrollment Services

Work Schedule:                 Full-time, 1.0 FTE (40 Hours a week), Monday through

                                           Friday 8:00 am to 5:00 pm, 12 months/year. Work schedule is variable.

Salary:                                $17.65/hr.

Union Affiliation:               FOCUS-MFPE

Probationary Period:        Six months minimum

Benefits Include :              Insurance package, mandatory retirement plan, partial tuition

                                           waiver, and wellness program.

Criminal Background Investigation is required prior to the Offer of Employment In accordance with University regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran’s Preference Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law. References: References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing: Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

Must be eligible to work in the United State upon hire. Sponsorship is not available for this position.

How to Apply:

Application Deadline: Sunday, November 13, 2022 by 11:59 PM (Mountain Time)

Candidates are required to submit the following materials online via “New Resume/CV” button below

*Please note, only five (5) attachments allowed per application. Please combine documents accordingly.

A complete application Includes:

Letter of Interest – addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as “Dear Search Committee” or “Dear Hiring Manager” is acceptable.

Detailed Resume – listing education and describing work experience.

Professional References – names and contact information for three (3) professional references.

*Applying through Indeed.com or easy apply through Indeed.com may result in submission of an incomplete application.  Applications may be removed from full consideration if they are not complete with materials listed above under the “How to Apply” section.  It is the responsibility of the applicant to ensure complete application materials are submitted and received by the date listed above. 

Missoula, Montana, United States