Admissions & Enrollment Services Manager

Envision yourself in a collaborative, inclusive, and innovative work environment that has a deep commitment to position our graduates for success in their professional and personal lives. Visualize applying your energy and skills for an organization that respects and cares about its employees enough to offer some of the best benefits of the industry while encouraging every team member to grow, collaborate, and provide input on how to consistently make the workplace a place people love to work. Imagine working at a college that welcomes everyone — students, faculty, staff, and community members — regardless of their backgrounds, beliefs, or traditions. If what was just described is what you look for in a workplace, welcome to the University of Colorado Colorado Springs (UCCS) !

Seeking a full time Program Manager to lead the College of Education (COE) Admissions and Enrollment process and tracking efforts.  This position will supervise two graduate students and will work together to enhance the educational experience of COE graduate students by facilitating personal growth, leadership, and career-related opportunities.  For more information, please visit our website: College of Education  

Supervision Received

This position reports directly to the Assistant Dean for the College of Education and works directly with the Student Resource Office.

Supervision Exercised

This position will supervise two Admissions and Enrollment Graduate Assistants who work 20-25 hours a week.

Who We Are:

The University of Colorado Colorado Springs (UCCS) is one of four campuses in the University of Colorado system and is home to over 9,000 undergraduate and 1,800 graduate students. UCCS offers 53 undergraduate degree programs, 24 graduate degree programs, and 8 doctoral programs. UCCS is also home to the world’s only Bachelor of InnovationTM program, which allows our graduates to master multi-disciplinary skills and graduate ready to create real change in the world. UCCS was recently classified as a “High Research Activity” university by the Carnegie Foundation and takes pride in being the only higher education institution in southern Colorado that explicitly includes research as part of its mission. We have a strong focus in fueling student success by creating, using, and maintaining a multitude of offices – First Year Experience, Excel Centers, Academic Advising, and the Career Center just to name a few. Overall, UCCS is constantly focused of preparing our students to have success in the future, and we understand that every single employee on our campus has a significant effect on that focus.

The city, which was recently ranked as the number two Best Places to Live by U.S. News & World Report in 2022 , known as Olympic City USA, rests at the base of Pikes Peak, the inspiration for the song “America the Beautiful” and a must-see for residents and visitors alike. The 14,115 foot summit is just one of dozens of area attractions, including scenic trails, museums, parks, a zoo and more. With a mild climate and 247 days of sunshine each year, the Springs boasts some of the state’s best recreation opportunities.

Job Duties:

Admissions and Enrollment

• Create and manage tracking of admissions and enrollment processes, workflow, and documentation of all three College of Education departments, particularly with respect to the differences and overlaps with main campus registration policies and procedures
• Provide direct oversight of the import, data entry, and review process of all graduate applications for College of Education graduate programs
• Manage all graduate applications including (but not limited to), assisting applicants in the collection of proper documentation for admission, schedule admission interviews, prepare files for faculty and program coordinator review, and all other activities related to on-boarding new students
• Manage and implement the planning, coordinating, and scheduling of Group Interview Day for the Master’s in counseling program. Typically, between 100-200 applicant attendees
• Develop collaborative environment with College of Education faculty members, program coordinators, and department chairs to keep program admission and enrollment requirements up to date
• Develop processes that provide direct service to students in-person, on the phone, via live chat, and via email to determine the applicant’s/student’s need(s) and provide service as appropriate through immediate solution or referral to the appropriate person or department
• Create and implement comprehensive and detailed processes for support with college-specific issues for Admissions and Enrollment Services related questions as well as anything related to registering for classes. This includes but is not limited to questions/issues regarding: the admissions application, the application process, residency status, registration holds, course registration, class permissions, etc.
• Employ Onbase and CU’s Integrated Student Information System (CU‐ SIS) to access student records, update student/applicant information, process student/applicant records, pull application/enrollment queries, and communicate with students and academic departments
• Responsible for ensuring understanding of college, state, and federal policies, procedures, and information related to admissions, enrollment, placement, and student services to internal and external college constituents
• Problem solve and investigate in collaboration with campus partners to resolve admissions and enrollment issues
• Provide input on improving processes and procedures related to providing enrollment service to students and supporting academic departments
• Expert in utilization of Adobe Sign to process student and state documents for signature from appropriate parties
• Develop and update current standard operating procedures with regard to College of Education admission and enrollment processes
• Establish quality control processes and procedures to ensure and improve document processing

Other Duties and Responsibilities 

• Participate in student information system and customer relationship management software training and professional development
• Attend job specific workshops, conferences, training, and other professional development opportunities
• Contribute, attend, and actively participate in meetings, trainings, retreats, and other related functions
• Regularly update continuity documents and procedure manuals
• In the event of an absence, a minimum of 24 hours’ notice must be given
• Return inquiries and/or requests via phone, email within 48 hours

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Job Competencies:

Knowledge, Skills, and Abilities

• High-level of organizational, planning, communication, and interpersonal skills
• High-level of professionalism and discretion in handling sensitive and confidential data
• Strong organization, communication, and problem-solving skills
• Multicultural competence and experience working with diverse populations
• Intermediate to advanced skills in Microsoft Office software
• Ability to work collaboratively in a team environment
• Ability to understand enrollment reports and student records and demonstrate the ability to generate accurate reports and analyses
• Ability to synthesize data and facilitate strategic planning around growth areas
• Ability to clearly and compellingly communicate the features and benefits of the UCCS College of Education to prospective students and parents

Work Location:  This position is primarily in-person.  Remote work will be available occasionally or for emergency events. This will be offered based on the emergency and allowance will come from leadership and the guidelines provided at the time of the emergency or occasion.

This position has been determined to be exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

What We Offer

Salary Range: 

Salary Range generally starting at $44,378 – $60,000

In accordance with Campus Policy 300-012, this salary is supported by independent analysis conducted by Human Resources.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The University of Colorado Colorado Springs offers excellent benefits ), some of which include:

• Medical insurance, with the lowest cost option being $0 to the employee
• Dental, Vision, Life and Disability insurance
• Generous paid vacation and sick time accruals (14.67 hours of vacation and 10 hours of sick accrued per month, prorated if part-time)
• Mandatory retirement plans. Employees contribute 5% of their annual compensation. CU doubles that and contributes 10%
• Tuition Assistant Benefit available to you or a dependent
• Paid Parental Leave after 12 months of employment
• Off Campus Housing Resources

This position is dependent on the availability of funding. Funding is currently expected to last three years and may continue.

Tentative Search Timeline:

• Priority will be given to applications submitted by November 28, 2022.  However, this posting will remain open until filled.
• The potential dates for first round interviews will be the week of December 5-9, 2022.
• The potential dates for interviews with the supervisor and appointing authority will be the week of January 3-5, 2023.
• The potential employee start date is February 1, 2023.

The University of Colorado Colorado Springs is committed to providing a safe and productive learning, living and working community. To assist in achieving this goal, we conduct background investigations for all prospective applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history check. 

UCCS is an equal opportunity and affirmative action employer. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado does not discriminate on the basis of race, color, creed, religion, national origin, gender, disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs. Alternative formats of this ad can be provided upon request for individuals with disabilities by contacting the Office of Human Resources at (719) 255-3372.

The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

Please note that while the position details both required qualifications as well as preferred qualifications below, you do not need to have all of the preferred qualifications to be considered for this position. If you meet the minimum qualifications, have passion for the work, along with experience in a related field, you are encouraged to apply. We encourage on-the-job training for any additional skills or knowledge that become relevant to the position.

Minimum Qualifications:

• Bachelor’s degree from accredited college or university is required
• Three (3) or more years of experience in business, higher education or a related role
• Three (3) or more years of experience working with various campus constituents including staff, faculty, students, and administration
• Three (3) or more years of demonstrated experience with Microsoft Office Word, Excel, PowerPoint, and Outlook
• One (1) year of experience providing high level customer service to individuals and groups in-person, MS Teams, Zoom, over the phone, and via email

Preferred Qualifications:

• Master’s degree from accredited college or university
• Five (5) or more years of experience in higher education or related environment
• One (1) year of experience with data and reporting, and a desire to provide enrollment support at the college level
• One (1) year of experience with CU systems including Onbase and CU’s Integrated Student Information System (CU‐SIS)
• Demonstrated expertise in Cloud based software including Salesforce and other customer relationship management software

Physical Requirements:

While performing the duties of this job, the employee is frequently required to sit; employee is occasionally required to move; tasks may involve using a computer screen continuously for long periods of time; ability to use a keyboard and use a mouse continuously for long periods of time; he employee must occasionally lift and/or move up to 10 pounds. 

To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environment demands described satisfactorily. The requirements listed are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, physical and environmental demands.

Applicants with disabilities: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date.  If you need special accommodations at the work site, you must notify the appointing authority or Human Resources.