Admissions Enquiry Assistant

Department: External Relations
Salary: £24,761 per annum (Grade 2)
Reference: QMUL30646
Location: Mile End
Date posted: 21 October 2022
Closing date: 3 November 2022

Further details and apply

Overview

About the Role

We are recruiting an Admissions Enquiries Assistant to join our central Admissions team, which handles taught and research programme applications to all the university’s Schools and Institutes. The post-holder will support the work of the Undergraduate and/or Postgraduate Admissions teams by responding to enquiries from prospective applicants and applicants. This involves responding to enquiries received via multiple channels including e-mail, telephone, live chat and direct messages in the applicant portal. The post-holder will provide advice about various aspects of the admissions process, including entry requirements, key dates and deadlines, submission of qualification documents and preparing for enrolment.

They will also carry out routine processing of change requests, such as deferral requests. Admissions Enquiry Assistants will also support the Undergraduate Admissions team during the peak Confirmation and Clearing period in the summer months, by assisting with the handling of enquiries and applications. All Admissions team members are expected to work flexibly and may be assigned to work across team boundaries at peak times.

About You

The ideal candidate will have recent experience of working in an administrative role supporting the admission of students, ideally in a central admissions team in higher education.

You will be self-motivated and flexible individual with a customer-focused mindset. You will be equally capable of working independently and as a member of team, with good organisational skills, you will be able to prioritise, and capable of working under pressure while maintaining accuracy. You will be IT literate, with experience of using complex databases in an academic context, and have excellent interpersonal and oral and written communication skills. You will be capable of carrying out tasks and making decisions consistently within a clear policy and regulatory framework, referring to managers only in complex cases.

About the Department

Admissions Enquiry Assistants are members of our busy and friendly central Admissions team, which handles undergraduate, postgraduate taught and research programme applications to all the university’s Schools and Institutes.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

The post is based at the Department W site in London. It is full time, permanent appointment, with an expected start date as soon as possible. The starting salary will be Grade 2, from £24,761 per annum, inclusive of London Allowance.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

We particularly welcome applications from people who identify as men, as this group is underrepresented at this level at Queen Mary.

Informal enquiries should be addressed to Adeola Popoola ata.popoola@qmul.ac.uk .

To apply for the role, please click the ‘apply’ button below.

The closing date for applications is 3rd November 2022.

Interviews are expected to be held shortly thereafter.

Valuing Diversity & Committed to Equality

Further details and apply