Administrator

Salary: £25,391.84 (£13.31 per hour)  

Location: Cambridge, St Edmunds College

Contract type: Permanent, Full Time

Are you an experienced administrator who thrives in dynamic, changing environment? If so, this role allows you to work in a supportive, friendly organisation whilst learning great new skills.

As a first point of contact for most students, you will be an integral part of our Student Services team of administrators who support our students from their very first interactions with the College through to their time studying here, and ultimately to when they graduate from the University.

Whilst experience of Collegiate Cambridge is advantageous, what we really need is someone with drive & passion whose customer service is exceptional.

Job responsibilities

• Maintaining accurate records and responding to enquiries in a timely way.
• Being the first point of contact for the department (on a rota basis) directing enquiries to the appropriate resources or individuals concerned.
• Communicating to all stakeholders as necessary in a timely and clear way, producing communication materials
• Supporting the team and as necessary the wider College with diary and correspondence management.
• Making travel, meeting and hospitality arrangements, as necessary.
• Being a team player in  the wider College by collaborating with all departments to ensure the smooth running of the College.
• Supporting the department’s delivery of its key activities throughout the year including support for the admissions cycles, onboarding of new students, beginning of year activities, examinations and graduations, and support for College Tutors, Directors of Studies and others involved in their education and welfare.
• Ensuring Health & Safety is of upmost importance and policies are adhered to.
• Looking for ways to improve current policies and procedures and suggests ideas as appropriate.

What we need

The successful candidate will be a driven self-starter, who can work independently using their own initiative. They will understand the importance of confidentiality and will be able to communicate with stakeholders at all levels in an empathetic manner.

An ability to prioritise is a must for this role, as you will have conflicting priorities which you will need to overcome. The role will require someone who embraces change and seeks opportunity for continuous improvement.

The successful candidate must have:

• Excellent verbal and written communication skills
• Computer literate, with the ability to quickly learn new systems
• Experience of working in a customer facing environment

If you feel that you fit most but not all of the above criteria, we would still love to hear from you.

As well as a great salary and friendly team you will also receive:

• £7 food & drink allowance* (Whilst on duty & when the kitchens are open)
• Free car parking (where available)
• 25 days holiday plus bank holidays (increasing with length of service)

About St Edmund’s College

St Edmund’s College is one of the 31 constituent colleges of the University of Cambridge. Our vibrant student body is made up of around 420 post-graduates and 130 mature undergraduates, who are over 21 years of age. With over 260 senior members – academics working at the cutting edge of their field or eminent members of their profession – and around 70 staff, you will be joining a dynamic and growing College with an ambitious vision for our role in shaping the future of higher education and collaborative research.

The maturity of our community means that we have earned a reputation as the friendly college. Relaxed, non-hierarchical and diverse, we pride ourselves on being a place in Cambridge where people of all backgrounds are welcomed, will feel at home and can flourish. Therefore, we welcome all candidates regardless of their demographic characteristics such as gender, race, disability, neurodiversity, religion, age, sex & sexual identity to apply for our opportunities.

*conditions apply.

If you have any queries about the role or would like to know a little bit more, please contact our hiring manager Ekaterina Gorkowienko on eg516@cam.ac.uk .

To apply – please send your CV and cover letter to hr.manager@st-edmunds.cam.ac.uk by 23:59PM Sunday 30 October 2022.

Interviews will be held throughout the period that the advert is live and thereafter, we reserve the right to close the vacancy should we receive an adequate number of applications, to avoid missing out on this opportunity apply as soon as possible.