Administrative Support Assistant 2

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process . Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process . Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants .

JOB DESCRIPTION AND POSITION REQUIREMENTS:

The Department of Astronomy and Astrophysics is seeking an Administrative Support Assistant 2 to assist with our large online general education astronomy classes for both University Park and World Campus students. The classes include an Astro 1 interactive video game created by our department to teach astronomy content and our very popular Astro 7N Artistic Universe which assigns art projects and discussions designed to motivate and inspire our students. This position will serve a crucial role in facilitating student learning by working with our team to communicate with students and to handle routine course logistics.

Responsibilities include but are not limited to:

• Answer student emails promptly during business hours by consulting our team FAQ document to guide students through video game installation or common points where they get stuck.

• Provide a friendly, compassionate, and supportive environment in replying to students who need special help due to personal difficulties of various sorts.

• Update the Canvas Gradebook daily using provided scripts, handle occasional queries about in-game quiz scores, do routine completion-based grading, proofread Canvas announcements and assignments, and check for consistency in assignment dates on Canvas.

• Interact with course instructors, video game programmers, and multimedia designers to resolve complex student difficulties that cannot be resolved with an email exchange.

• Direct students to extensive Zoom help sessions hosted by the instructors.

• Handle correspondence and logistics of students who late add the classes, providing guidance on suggested deadlines using a provided template.

• Set up SDR extended testing time for students and schedule make-up exams for students who require either need.

Education and Experience:

This position will work fully remote and typically requires a High School Diploma or higher plus 1 year of related experience, or an equivalent combination of education and experience. Proficiency in Office 365, particularly Word and Outlook, is required. Successful candidates must be highly motivated and genuine in order to provide customer service of the highest quality. A high level of motivation and efficiency is required to sort through multiple emails and handle each with care, either replying or directing to appropriate team member.

This is a limited term appointment funded for one year from date of hire with possibility of renewal.

This position will require successful completion of standard background checks.  

 

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in all of its forms. We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusive excellence as a core strength and an essential element of our public service mission.  

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .

Employment with the University will require successful completion of background check(s) in accordance with University policies. 

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applications without regards to race, color, religion, age, sex, sexual orientation, gender identify, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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