Administration Assistant – School of Psychology Reception

• School of Psychology

• HEW Level 4

• Full-time, fixed-term position for 12 months

• Closing date Monday 3 October 2022 at 11.00pm AEST (R-17280)

About This Opportunity 

This is an exciting opportunity for a highly motivated Administration Assistant to join a supportive team of professional staff within our world-leading School of Psychology. Based at our vibrant St Lucia campus , you will provide a range of administrative support to ensure the effective and efficient day to day operation of the School of Psychology Reception.

As the Administration Assistant, you will be the first point of contact for staff, students, visitors, and members of the public and will respond to email, telephone and counter enquiries across a number of areas. You will contribute to the development and implementation of School administrative procedures and provide support to facilities management with room bookings, equipment loan, ordering of resources, organisation of School functions and, during peak periods, student administration.

Key responsibilities will include: 

• Providing high level administrative support to staff, including the management and distribution of access cards/keys, teaching and audio-visual loans, photocopying support, coordination of student lockers and management of mail.   

• Coordinating committee, meeting, events and engagement activities including booking rooms, scheduling meetings, drafting relevant documentation, taking minutes, monitoring RSVPs, liaising with attendees and, meeting and briefing visitors.

• Liaising with internal and/or external clients and stakeholders, including answering routine email, telephone and counter enquiries and providing advice around items such as study pathways, accreditation requirements, applications status and timetabling.

• Applying a range of desktop-based programs and/or management information systems including monitoring and allocating email enquiries to the Customer Relationship Management (CRM) system and utilising Syllabus+ and UQ Book It.

• Managing relevant financials including reimbursements and other expenses in accordance with University financial policy and procedures.

This role is subject to The University’s Code of Conduct .  

About You  

We are seeking a personable and reliable Administration Assistant with:

• Cert IV or Diploma with relevant work experience; Cert III with extensive relevant work experience; or an equivalent combination of relevant experience and/or education/training.

• Excellent verbal and written communication skills, including the ability to work effectively in a team environment with shared responsibilities.

• Demonstrated skills in providing a high level of customer service, including effective interpersonal skills and ability to escalate enquiries as required.

• Demonstrated high level of proficiency in maintaining multiple IT systems, such as the Microsoft Office suite (Word, Excel, PowerPoint and Outlook) to process high volume administrative tasks within specified deadlines.

• Effective organisational, time management and problem solving skills along with a commitment to accuracy and attention to detail.

• Knowledge of University policies and procedures that relate to student administration or the ability to rapidly acquire such knowledge.

• Previous exposure to University of Queensland corporate systems, SI-Net, OLA (UQ’s Online Application System), Blackboard, and use of CRM systems would be considered advantageous.

What We Can Offer 

This is a full-time (1FTE), fixed term position for 12 months at HEW Level 4.

The full-time equivalent base salary will be in the range of $66,733 – $70,842 plus super of up to 17%. The total FTE package will be in the range of $78,078 – $82,886 per annum.

The following flexible employment options may be available for this role: variable start or finish times; compressed hours; purchased leave; flex-time.

For further information about UQ’s benefits, please visit Why Work at UQ and review The University of Queensland’s Enterprise Bargaining Agreement 2018 – 2021 . 

 
Questions? 

To discuss this role please contact Ms Lizzie Reynolds (Facilities and Operations Officer, School of Psychology) at operations@psy.uq.edu.au .

For application queries, please contact recruitment@uq.edu.au stating the job reference number in the subject line. 
 

Want to Apply? 

All applicants must upload the following documents in order for your application to be considered:

• Cover letter addressing the ‘About You’ section  

• Resume 

Please note that you will be asked to add all documents into the one upload box labelled ‘resume’, which is step one of the application form.

Other Information 

Mandatory Immunisations: It is a condition of employment for this role that you will be required to provide evidence of immunisation against certain vaccine preventable diseases.  

Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.  

We value diversity and inclusion, and actively encourage applications from those who bring diversity to the University. Our Diversity and Inclusion webpage contains further information if you require additional support. Accessibility requirements and/or adjustments can be directed to recruitment@uq.edu.au . 

If you are a current employee of the University, or hold an unpaid or affiliate appointment with the University, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.