Accounts Receivable Clerk in Toronto, Ontario

Position Overview

The Accounts Receivable Specialist is responsible for providing customer service support in regards to account reconciliation across several divisions for both branch and national accounts. In addition, this person will provide reports/analysis to our customers/Collections team and work on special projects as assigned. This position reports to Accounts Receivable Supervisor.

Key Job Responsibilities

Account Reconciliations

• Research and follow up on delinquent accounts (national and branch) in regards to billing, payments, credit memo, or other adjustments

• Processing customer refunds as required.

• Determine, justify and create credit/debit memos and write off adjustments.

• Process credit card links through Moneris online

• Assist with Advance Invoices

• Upload customer invoices online through a portal

Customer Service

• Support Collections team in resolving customer accounts

• Share the responsibility along with other analysts to responding timely to statement inquiries and other questions on the Accounts Receivable e-mail alias.

• Establish and maintain strong working relationships with Venue partner accounting team as well as other Encore departments and team members by providing outstanding customer service and responsiveness to all inquiries.

Reporting

• Provide routine or specific reporting to meet customer requests, contractual requirements, or internal activity/revenue reporting

Special Projects

• Projects include audit support, month end tasks and other duties as assigned.

Job Qualifications

• High School diploma, some college a plus or equivalent experience

• Basic accounting experience

• Accounts Receivable experience

• Intermediate computer

• Thorough knowledge of Excel, Word and Intacct

• Must have good oral and written communication skills along with good customer relation skills

• High School diploma

• Excellent verbal skills, including negotiation skills

• Advanced computer skills with an emphasis on Microsoft Excel.

Competency Group

• Highly motivated

• Self-directed

• Performance driven

• Keen attention to detail

Physical Requirements

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never.

Physical Requirements

Hours Per Day

Lifting Requirements

Frequency

Sitting

5-6 Hours

Lifting 0 – 15 lbs*

Occasionally

Standing

2-3 Hours

Lifting 16 – 50 lbs*

Rarely

Walking

0-1 Hours

Lifting 51 – 100 lbs

Never

Stooping

0-1 Hours

Lifting Over 100 lbs

Never

Crawling

0-1 Hours

Kneeling

0-1 Hours

Carrying Requirements

Frequency

Bending

0-1 Hours

Carrying 0 – 15 lbs*

Occasionally

Reaching (above your head)

0-1 Hours

Carrying 16 – 50 lbs*

Rarely

Climbing

0-1 Hours

Carrying 51 – 100 lbs

Never

Grasping

0-1 Hours

Carrying Over 100 lbs

Never

Auditory/Visual Requirements

Frequency

Pushing/Pulling Requirements

Frequency

Close Vision

Continuously

Pushing/Pulling 0 – 15 lbs*

Occasionally

Distance Vision

Continuously

Pushing/Pulling 16 – 50 lbs*

Rarely

Color Vision

Continuously

Pushing/Pulling 51 – 100 lbs*

Never

Peripheral Vision

Continuously

Pushing/Pulling Over 100 lbs

Never

Depth Perception

Continuously

*Identifies the physical requirements that team members perform without assistance.

Hearing

Continuously

Work Environment

Office

Work is performed primarily in an office environment or from your home office depending on circumstances and every effort will be made to accommodate the employee and employer. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.