Accounting Support Specialist CL3 (id:78329)

Position Title:
Accounting Support Specialist CL3 (id:78329)
Campus:
Orono
Department:
Bursar’s Office – OBURS
Bargaining Unit:
ACSUM
Salary Band/Wage Band:
B23
Location:
Orono ME
Statement of the Job:

Position is available to employees of the Associated C.O.L.T. Staff of the University of Maine from 09/13/2022 through 09/19/2022 and open to external applicants thereafter.

 

TheAccounting Support Specialist CL3 provides excellent in person customer service for the Office of the Bursar, requiring a diverse knowledge of student accounts, student records and financial aid.  Assists students and parents with problem resolution related to billing in compliance with the University of Maine’s policies and procedures in regard to student account confidentiality.  Processes payments and accepts deposits for students and departments. Full-time, regular position, 40 hours per week, 5 days per week. Daily work hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. This position pays $19.02/hour or appropriate transfer rate for a current employee within the ACSUM collective bargaining unit. 

 

Essential Duties & Responsibilities:

 

• Acts as first point of in-person contact for customers of the Bursar’s Office.
• Provides service and assistance to students and parents regarding a wide range of complex issues related to student billing, including, but not limited to:
  • Analysis of accounts
  • Interpretation of UMS billing, student financial aid and student records policies and practices
  • Resolution of questions regarding 1098T reporting
  • Future cost estimates
• Accepts and accurately records student payments and departmental deposits.
• Calculates and prepares manual refunds for student accounts not able to be refunded by the batch process.
• Reviews student service indicators and removes/revises as needed. 
• Provides customer support on phones regarding non-routine questions, issues and procedures.
• Provides administrative support to the office, to include processing returned mail, and scanning documents to the shared drive.
• Serves as backup of other Bursar Office staff.
• Develops and maintains professional relationships that reflect courtesy, civility, and mutual respect.
• Performs other reasonably related duties as assigned.

About the University:

The University of Maine is a community of more than 11,900 undergraduate and graduate students, and 2,500 employees located on the Orono campus, the regional campus in Machias, and throughout the state. UMaine is a land, sea and space grant university, and maintains a leadership role as the University of Maine System’s flagship institution. UMaine  is the state’s public research university and a Carnegie R1 top-tier research institution, dedicated to providing excellent teaching, research and service for Maine, the nation and the world. More information about UMaine is at umaine.edu . 

 

The University of Maine offers a wide range of benefits  for employees including, but not limited to, tuition benefits (employee and dependent), comprehensive insurance coverage including medical, dental, vision, life insurance, and short and long term disability as well as retirement plan options. As a former NSF ADVANCE institution, the University of Maine is committed to diversity in our workforce and to dual-career couples.

 

UMaine is located in beautiful Central Maine. Many employees report that a primary reason for choosing to come to UMaine is quality of life. Numerous cultural activities, excellent public schools, safe neighborhoods, high quality medical care, little traffic, and a reasonable cost of living make the greater Bangor area a wonderful place to live. Learn more about what the Bangor region has to offer here .

 

Employees in the University of Maine System are required to comply with UMS COVID protocols which currently include, but are not limited to, being vaccinated, obtaining a qualified vaccination exemption, and/or participating in regular COVID testing. Further information can be found here .

Qualifications:

Required:

• Typically has the education associated with at least high school diploma plus 60 credits or more of higher education or equivalent work experience and training.
• Two years accounting support experience.
• Effective written, oral, electronic, and interpersonal communication skills.
• Demonstrated skills in prioritization, workload management, and multi-tasking.
• Demonstrated skills in operating office equipment.
• Knowledge of customer service principles and experience providing exemplary customer service.
• Effective communication and interpersonal skills as applied to interaction with coworkers, supervisor, students and the general public.
• Experience working independently and as part of a team and exercising sound judgement.
• Competence with personal computer spreadsheet software such as MS EXCEL.
• Good understanding of basic accounting or bookkeeping

Other Information:

Materials must be submitted via “Apply For Position” below. You will need to create a profile and application; upload:

 

1.) a cover letter which describes your experience, interests, and suitability for the position
2.) a resume/curriculum vitae
3.) contact information for three professional references
4.) add additional required submissions as necessary in sequential order (i.e. research statement, teaching philosophy, etc.)

 

You will also need to submit the affirmative action survey, the self-identification of disability form, and the self-identification of veteran status forms. Incomplete application materials cannot be considered. Materials received after the initial review date will be reviewed at the discretion of the University.

 

Search Timeline is as follows:
Review of applications to begin: September 27, 2022
Interviews to begin no earlier than: September 29, 2022
Tentative start date: October 10, 2022

 

For questions about the search, please contact search committee chair Amber Frisch, [email protected] , 207.581.4234

 

Appropriate background checks are required.

 

The University of Maine is an EEO/AA institution and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, transgender status, gender expression, national origin, citizenship status, age, disability, genetic information or veteran’s status in employment, education, and all other programs and activities. The following person has been designated to handle inquiries regarding non-discrimination policies: Director of Equal Opportunity, 101 Boudreau Hall, University of Maine, Orono, ME 04469-5754, 207.581.1226, TTY 711 (Maine Relay System).

Length:
Fiscal Year (12 Months)
Required Documents:
Cover Letter, References, Resume/CV