Account Manager (Afternoons/Evenings) in Orillia, Ontario
Who We Are
eCapital Freight Factoring is the fastest growing freight factoring company in North America. We are innovators and revolutionaries in our industry, determined to deliver best-in-class products and service. Our industry leading team provides financial support to transportation companies in Canada and the USA. We are looking to add a member to our Customer Service team!
Who You Are
eCapital is currently seeking an Account Manager to join our team in the Orillia, Ontario office. At eCapital, our employees are the base of our business, and dynamic employees enable us to service our clients in the most exceptional manner.
The hours for this position are 11am-7pm, Monday-Friday.
As an Account Manager, you will work closely with our clients to help them with their financial needs by providing advice, solutions, and overall account management . You will be responsible for a high level of correspondence with our clients on a daily basis.
Approving and processing client funding
Providing accurate management of held and/or denied invoices
Evaluating/mitigating financial exposures and/or risk related to client invoice purchases
Facilitating customer compliance
Communicating and coordinating with internal colleagues by phone and email
Providing exceptional customer service and support with a positive, professional attitude
Skills and Experience
Ability to prioritize tasks and client inquiries
Ability to spot, take ownership, and solve problems
Strong attention to detail with an ability to spot errors
Highly accurate math/accounting skills
Customer service orientation with an ability to remain focused and friendly
Proficient in Microsoft Office
Previous call center experience is an asset
Post-Secondary education in Business or a related field is preferred
We’re the kind of thriving environment reserved for a dynamic person like you—committed to excellence, driven, and creative. If you are interested in this position, please apply!
Job Type: Permanent Full-time, In Office
Salary: $20.00 per hour
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