Access CMC Call Center Agent

Access CMC Call Center Agent – (2401088)

Access CMC Call Center Agent

Who You Are ?

You are an empathetic and patient-centered professional with a passion for helping people navigate their healthcare needs. You thrive in a fast-paced environment, are a great communicator, and have a talent for solving problems quickly and efficiently. You are dedicated to providing excellent customer service and enjoy working as part of a team. With your attention to detail and ability to manage multiple tasks simultaneously, you ensure every interaction with a patient is handled with care and professionalism.

What You’ll Do?

As a Call Center Agent at Access CMC, you will:

• Respond to inbound calls from patients and healthcare providers, offering assistance with scheduling, healthcare queries, and other needs.
• Make outbound calls for appointment reminders, follow-ups, and care plan coordination.
• Assist patients with navigating insurance, referrals, and healthcare resources.
• Handle and resolve patient issues or concerns, escalating complex matters to the appropriate department.
• Accurately document patient interactions, update records, and maintain compliance with HIPAA and healthcare regulations.
• Provide a compassionate and helpful experience to every caller, ensuring their healthcare journey is as smooth as possible.

What You Bring ?

• Experience: Prior experience in a call center, healthcare, or customer service environment is preferred.
• Communication Skills: Exceptional verbal and written communication skills with the ability to engage patients with empathy and clarity.
• Technical Skills: Proficiency with call center systems, electronic health records (EHR), and general office software (MS Office, Google Suite).
• Problem-Solving: Strong ability to troubleshoot and resolve patient issues quickly and effectively.
• Attention to Detail: High level of accuracy in documenting patient information and maintaining records.
• Multitasking: Ability to manage multiple calls and tasks while staying organized and calm under pressure.
• Team-Oriented: A collaborative mindset and ability to work closely with healthcare providers, patients, and internal teams.

Who We Are ?

Access CMC is a leader in healthcare management, focused on enhancing the patient experience through streamlined care coordination and support. We work with healthcare providers, patients, and systems to ensure that every individual receives high-quality, accessible care. Our team is driven by compassion, dedication, and a commitment to making healthcare easier to navigate for everyone. We pride ourselves on our collaborative and inclusive work culture, where every team member plays a crucial role in improving patient outcomes.

Primary Location

: US-NH-Manchester

Job

: Patient Access

Schedule

: Full-time

Shift

: Day 

Employee Status

: Regular

Job Type

: Standard

Job Level

: Non Manager

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