Academic Success Specialist

83924BR

Campus: Tempe

Academic Success Advisor

Job Description

The School of Human Evolution and Social Change is seeking a dynamic, highly motivated individual with a passion for student success and a strong focus in advancing higher education initiatives, while providing hands-on support and services that enhance student experiences and outcomes. The Academic Success Advisor reports to the Associate Director of Student and Academic Services (SAS) and is a pivotal member of the school’s SAS team. This position works with minimal supervision and a high degree of initiative to deliver and maintain high-quality services for SHESC students. This position will support all aspects of the academic programs, while championing other program specific objectives in the School of Human Evolution and Social Change. This position provides 1:1 academic advisement with prospective and current SHESC students in making timely progress toward a degree, certificate, or minor, assists in the administrative support of all degree programs that include online and immersion students in Anthropology, Global Health, and Applied Math for the Life and Social Sciences, and collaborates on initiatives related to retention, engagement, recognition, orientation, and outreach of students through effective information management, marketing/promotional activities, programs and events.

This position will be responsible for supporting about 1100 undergraduate and graduate students while directly supporting the School’s programmatic growth, particularly in the areas of advising and retention. The position is part of a team that manages advising, study abroad programs, events, course management, and retention functions to increase student retention and graduation. This position will utilize a computer (MS Office, PeopleSoft, DARS, and Dashboards, E2E appointment system, salesforce) to accomplish daily tasks.

Job Family

Advising & Admissions

Full-Time/Part-Time

Full-Time

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$42,000 -$46,000 per year; DOE

Close Date

23-September-2022

Essential Duties

• Advises students majoring in SHESC programs; assisting students in the development of their academic plans; develops and maintains print and electronic materials regarding current curriculum information, critical tracking/progress towards degree, course availability, school/college policy and procedures, appropriately referring students for financial, health, grievance, personal, housing, career and other matters through collaboration with other University student services offices.
• Proactively monitors student academic performance; addresses, responds to, and works to resolve student concerns, questions, or issues; collaborates closely with students to identify all academic options including, but not limited to: degrees, tutoring, counseling, career services, success coaches, extracurricular activities, study abroad program(s), research, and internships; supports and provides information to students in selection of options best suited to the student’s goals, interests, and skills.
• Works with student and academic services team on orientation, welcome events, town halls, commencement, homecoming, study abroad fairs, department receptions and the cultivation and support of relevant student organizations.
• Securely collects, cleanses, standardize, transforms and stores data from various sources ensuring data integrity.
• Answering inquiries from prospective students and corresponding with current students to assist with retention projects
• Provides student information about policies and procedures
• Collaborates with staff and faculty on administrative tasks related to event planning
• Acts as college/department liaison to current and prospective students, faculty, staff, and external groups on issues related to academic success
• Works collaboratively and collegially with academic units and services throughout the university to facilitate comprehensive student support.
• Utilizes a variety of university data and programmatic direction to promote student academic success.
• Utilizes a computer (MS Office, PeopleSoft, DARS, and Dashboards, E2E appointment system, salesforce) to accomplish daily tasks
• Other duties as assigned.

Minimum Qualifications

Bachelor’s degree AND one (1) year or more previous experience in one or more of the following: advising, student recruitment/retention or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in retention, graduation, and academic planning; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Evidence of a Master’s degree in a related area appropriate to this position (i.e. Higher Education, Anthropology, Social Sciences, etc.).
• Experience advising students
• Experience working with both undergraduate and graduate level students; as well as working with diverse populations.
• Demonstrated knowledge of current issues and theories in public and higher education, college academic advising, student recruitment, retention, and student success.
• Experience with student information systems (i.e. PeopleSoft), student degree auditing reports (i.e. DARS), MS Office Suite, data retrieval, salesforce, reporting, and analysis (i.e. Data Warehouse and data dashboards.
• Experience using Adobe Connect, Skype, Zoom and/or other technologies to advise students remotely.
• Experience in developing and maintaining professional working relationships while working in a team environment.
• Experience in organizing/planning special events and activities within Student and Academic Services.
• Experience in designing and delivering oral and written presentations.
• Evidence of effective communication skills.
• Experience working effectively in an environment subject to quickly changing priorities
• Experience in offering high-level, fast paced customer service in a student services environment that prioritizes the success of a student in their approach to academic advising.

Working Environment

• Activities performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and utilizing a mouse.
• Use of computer, software and office machines.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Communicate to perform essential functions. 
• Work both independently and within a complex structured team.

Department Statement

Known for its leadership in innovative education and research, the School of Human Evolution and Social Change includes one of the nation’s top-ranked anthropology programs and the largest and most research-productive transdisciplinary anthropology faculty in the nation. Staying true to our four-field anthropological origins means we remain committed to leveraging a long-term, comparative, and holistic perspective on human origins and diversity as a way to understand and address complex problems, now and for the future, and a deep concern for community engagement and social justice. In addition to anthropology, our students can earn degrees in global health, applied mathematics for the life and social sciences and museum studies. We are also known for our high quality study abroad, field school programs and research apprenticeship opportunities for our ~1,000 undergraduate majors and ~125 graduate students.

We offer a dynamic, collegial, and challenging work environment due to the pace of innovation, complex array of research and academic programs, and high profile initiatives. SHESC is the largest social science unit in the College of Liberal Arts and Sciences, ASU’s largest and most diverse college. For complete information see http://shesc.asu.edu/ .

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.