Academic Success Advisor

85360BR

Campus: Tempe

Academic Success Advisor

Job Description

This individual will be a key contributor to supporting graduate student success by advising prospective and current students in making timely progress toward a degree through academic advising and support strategies through a variety of communication platforms, including in-person, email, phone, Zoom, and Salesforce.

Job Family

Advising & Admissions

Department Name

Sch Sustain Engr & Built Envrn

Full-Time/Part-Time

Full-Time

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$42,000 – $48,500 per year; DOE

Close Date

02- November- 2022

Essential Duties

• Provides individual and group academic advising and/or interacts with students in support of academic success. Advising students, including prospective and  current master’s students. Student populations include master’s degrees both online and on-campus. Leads recruitment and enrollment efforts for 4+1 accelerated programs, including advising 4+1 students and coordinating 4+1 information sessions. Works closely and collaboratively with students, faculty, and staff to support academic success.
• Monitors student academic progress and program effectiveness using a variety of technology-based tools (such as degree progress, customer relationship management, and analytics software/tools), and the application of retention focused strategies, and relevant advising/student development/engagement theories.
• Utilizes various tools and spreadsheets as needed by  academic unit to track student progress; updates as needed, ensuring quality and attention to detail as priority. Utilizes online tools such as Gportal, iPOS, and Accelerated Tracking Tool to monitor and assist students with timely academic progress, course selection, and registration.
• Reviews and processes of Plan of Study (iPOS) approvals, culminating experience guidance and paperwork. Maintains student records using PeopleSoft, electronic files, and Salesforce.
• Provides timely and professional communication via email, in-person, Zoom, and phone with students, faculty, and staff to best address questions and concerns.
• Maintains an openness to new and developing tools utilized across the University to aid in student success and excellent service.
• Learns and use multiple systems at same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems, analytics software/tools).
• Utilizes collegial interpersonal skills and an ability to  communicate effectively in person, writing, and by phone; establishes and maintains effective professional working relationships.
• Proactively monitors student academic performance; addresses, responds to, and works to resolve student concerns, questions, or issues; collaborates closely with students to identify all academic options including, but not limited to: degrees, tutoring, counseling, career services, success coaches, extracurricular activities, research, and internships; supports and provides counsel to students in selection of options best suited to the student’s goals, interests, and skills.
• Acts as a college/department/school representative to    current and prospective students, faculty, staff, and external groups on issues related to academic success.
• Coordinates and/or presents at orientation or recruiting events/activities/workshops.
• Works to ensure ongoing satisfaction for students with their program and degree progress, provides follow up to ensure satisfaction with and effectiveness of services, and utilizes a variety of university data and programmatic direction to promote student academic success.
• Works closely with students to provide support and counsel in order to identify academic options such as: degree programs, extracurricular activities, clubs/organizations, research, and internships that align with academic and career goals; and non- academic options including: student health, counseling & consultation, and career services.
• Interprets and explains university, college, and school- level academic policies and procedures to students, faculty, and staff.
• Develops and presents workshops or presentations for a variety of topics (prospective students, 4+1 pathway students, iPOS workshop, PhD events)

Minimum Qualifications

Bachelor’s degree AND one (1) year or more previous experience in one or more of the following: advising, student recruitment/retention or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in retention, graduation, and academic planning; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Evidence of a master’s degree, related area  appropriate to this position preferred
• Experience in one or more of the following: advising, student recruitment/retention, or related student services. (2 years)
• Experience working with academic advising; graduate student advising preferred
• Experience working with diverse populations and working with specific student populations, including international students and online students Experience in using organizational skills and the ability to multitask and adapt to changing priorities and projects
• Evidence of effective communication skills, including by phone, email, in- person, and video.
• Experience in offering high-level, fast paced customer service in a student services environment that prioritizes the success of a student in their approach to academic advising
• Experience in developing and maintaining professional working relationships while working in a team environment
• Experience in designing presentation materials, delivering presentations, and organizing/planning special events
• Experience with a student information system (i.e. Peoplesoft) and student degree auditing reports (i.e. DARS, iPOS)
• Experience with computer programs including the internet, Microsoft Office applications (Word, Excel, PowerPoint, Outlook), Google Drive applications (Docs, Sheets, Slides, Forms), and use of Adobe Connect, Zoom, Skype, and/or other technologies to  advise students remotely
• Experience with data retrieval and analysis (i.e. Analytics, WorkSpace, MyReports)

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds
• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

Department Statement

The School of Sustainable Engineering and the Built Environment (SSEBE) is home to four academic programs: Civil, Environmental, and Sustainable Engineering, Del E. Webb School of Construction, Construction Engineering, and Environmental Engineering.  The School of Sustainable Engineering and the Built Environment (SSEBE) prepares you for success with core engineering knowledge, expert academic advising, world renowned faculty, innovative learning and a dedication to career advancement.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.