Academic Services Coordinator, Office of the University Registrar

Description

 

Academic Services Coordinator (Student Service Associate 3 – MR05 )

Office of the University Registrar

University of Tennessee at Chattanooga

The Academic Services Coordinator will provide academic services to students and other constituents while also supporting the office administrative needs and the leadership team. Specifically, the position will play a role in many primary functions of the office as we seek to produce timely and accurate university and academic records while providing exceptional customer service. The Coordinator is in regular contact with students, faculty, staff and all other constituents while maintaining multiple processes. The position is responsible for the electronic filing and maintenance of student and Registrar’s office files.

Job Functions/Responsibilities

Academic Services

Act as an expert resource for a broad range of areas; ensure all transcript orders are accurately processed and completed; apply academic policies and procedures of the University to student situations; perform problem solving and conflict resolution tasks often raised at peak periods of the semester; process information updates and confidentiality requests; process registration and withdrawals for unique student situations; generate enrollment verification letters; complete concurrent enrollment and other verifications; manage registrar office email and provide initial responses to inquiries; daily, weekly and periodic tasks that follow a routine cycle throughout the academic calendar; and provide recommendations to management on internal procedures.

Administrative Role

Prepare budgets, reconciles accounts, and perform contract management; SAP (IRIS) management which includes time entry and travel expenses/reimbursements; provide position detail reporting, facilities inventory reporting, requisition creation, workflow history lookup; responsible for all purchasing needed in the office; maintenance of equipment and equipment inventory list; research and analyze information to solve problems; administrative duties including working with offices such as surplus, IT, facilities, graphic & mail services; coordinate on-boarding of new employees; prioritize work based on office objectives and goals and make recommendations to create and change office-level procedures; maintain various logs for documentation processed by Registrar’s Office; prepare reports and/or presentations for Registrars as they engage in projects that advance the mission of the office, the Enrollment Management and Student Affairs Division, and the University; and prepare materials for meetings.

Additional Support Roles

• Graduation and Commencement

Assist with graduation campaigns to communicate with students nearing degree completion; and assist in arena set-up for Commencement ceremonies.

• Freshman Registration

Assist in preregistration of freshman during the AIQ (Academic Information Questionnaire) process, prior to scheduled Orientation date; and assist in resolving any freshman registration issues that come up during each Orientation registration period.

The ideal candidate will possess the following:

• Knowledge of related procedures and systems
• Be a self-directed learner who maintains current knowledge of university academic policies and procedures
• Knowledge of advanced computer support systems for data management
• Computer skills
• Organizational skills
• Customer service skills including interpersonal and communication skills.
• Ability to apply new technologies
• Ability to work independently and properly prioritize competing deadlines and tasks

Review of applications will begin November 7, 2022 and continue until the position is filled. Applications received by this date will receive priority consideration. In order to be considered for candidacy, applicants must submit a cover letter and resume in addition to the online application.

Minimum Qualifications: Requires a high school diploma or GED and three or more years of experience in an office/professional setting with filing and document maintenance.

Preferred Qualifications: Bachelor’s degree; three or more years of experience in higher education, preferably in a Registrar’s Office or at an university using Banner software; experience with SAP (IRIS); familiarity with student record-keeping procedures, preferably AACRAO criteria, FERPA and other legal standards related to official academic records or academic history; knowledge of Banner Student module including Banner Document Management System (BDMS); ability to work effectively with a wide range of constituents in a diverse community; ability to gather data, compile information, and prepare reports; and ability to use tact and discretion when dealing with a variety of issues.

The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.

Qualifications

 

Job
  Other Admin Asst/Secr/Clerical 
Primary Location
  US-Tennessee-Chattanooga 
Organization
  Registrar 
Schedule
  Full-time 
Campus/Institute  Chattanooga 
Job Posting
  Oct 26, 2022, 1:48:57 PM