3476-E – Student Centre Campus Manager

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Student Centre – Student Centre Greenwich
Location: Greenwich Campus
Salary:

£35,333 to £40,931
plus £5018 London weighting per annum
Contract Type: 
Permanent
Release Date:  Monday 24 October 2022
Closing Date:  Monday 07 November 2022
Interview Date: 

To be confirmed
Reference:  3476-E

With the launch of the University’s ‘This is Our Time 2030’ strategy and the growth in student numbers, the Student and Academic Services directorate are expanding to ensure we are able to fully provide the first class services that students need to support them to succeed.

 We are looking for staff who have a passion for working with students and colleagues to achieve our priorities of delivering a world class welcome to all students, enhancing the student experience through all the services we provide and demonstrating our positive impact.

The Student & Academic Services Directorate of the University of Greenwich is seeking to recruit an enthusiastic Student Centre Campus Manager to join and support the management and leadership our Student Centre team at our Greenwich Campus.   

The post will be situated within our Greenwich Student Centre, in a busy student facing environment where students, staff and visitors can access a wide range of student support services, or be given the necessary information or guidance to help them resolve their queries and question. This role will be vital in providing the management and leadership required to deliver this support and will play a key role in the escalation, triage and referral model of student enquiries within the Student Centre.  The role will be responsible for leading the members of the Greenwich Student Centre team in a collaboratively way to ensure the effective delivery of an information, advice and guidance service, campus registration activities and core tasks that are the responsibility of the Student Centre. 

You will also need to work in partnership with the wider Student Centre management team to ensure all campuses and other routes to access the services (e.g. phone, email and any future enquiry management tools) are sufficiently staffed to meet demand and to maintain any agreed service level agreements or departmental KPIs. 

The role holder will have to have strong interpersonal and collaborative skills with a strong focus on putting students at the heart of what they do and be prepared to deputise for the Head of Student Centres and Registration and the wider directorate as required.  .

Regular working at other University campuses (at Avery Hill and Medway), along with some late working and occasional weekend work to support directorate wide priorities such as registration and open days, and willingness to be part of a flexible work pattern to adequately support the delivery of a 9-5 delivery, will be an on-going requirement of this role.

For  any informal conversation about the role you could contact the Assistant Director of Student Engagement and Centres, Mark Crittenden (M.Crittenden@gre.ac.uk ).  

Should you have any recruitment related queries please contact the HR Recruitment Team on hrsr-CenSvcs@greenwich.ac.uk

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

The university welcomes people from diverse and underrepresented communities who can help the university to achieve its mission. 

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge /Mentally Healthy Universities , we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion. 

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form. 

We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

We aim to be an equal opportunities employer and welcome applications from all sections of the community.